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Customer Relationship Manager

2 months ago

Liverpool, Liverpool, United Kingdom YODEL Full time
Customer Relationship Manager

Job Type: Permanent (Hybrid working)
Salary: Competitive

We are seeking a skilled Customer Relationship Manager to join our Commercial team at Yodel. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our clients, driving business growth, and meeting monthly targets.

  • Key Responsibilities:
  • Develop and implement a contact strategy to build strong relationships with clients
  • Resolve customer complaints and concerns in a timely and professional manner
  • Retain commercial ownership of clients and identify opportunities for business growth
  • Recognize and sell new business opportunities to drive revenue growth
  • Ensure compliance with our CRM system and sales forecasting processes

Requirements:

  • At least 1 year of account management experience
  • Positive attitude and excellent communication skills
  • Ability to work in a fast-paced environment and meet deadlines

About Yodel:

Yodel is a leading parcel delivery company that values its employees and offers a supportive work environment with opportunities for growth and development. We are committed to delivering exceptional service to our clients and are looking for talented individuals to join our team.