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Customer Care Administrator

3 months ago

Inverkeithing, United Kingdom Pettigrew Recruitment Group Ltd Full time

**Are you passionate about providing excellent customer service and driven by high standards?**

Pettigrew Recruitment is working in partnership with one of the leading family owned businesses in the housebuilding industry as they look to appoint a Customer Care Administrator to their team based in Inverkeithing.

This role will have you join a well functioning customer care team dedicated to providing positive customer experiences every time. Their customer care department is integral to the experience they wish to provide their clients, and with planned expansion, they have prioritised adding to this team to ensure these standards are maintained.

Key Responsibilities:

- Respond to customers questions, communicating effectively, verbally, in writing and meeting customers.
- Providing updates to the customer in the form of verbal and written communications.
- Ensuring customer satisfaction is delivered in alignment with policies and procedures.
- Liaise with customers and site teams to ensure completion of agreed defects.
- Liaise with team members to instruct works to subcontractors.
- Develop constructive relationships with the Construction, Technical, Commercial, Sales, internal Departments and subcontractors to ensure customer care issues are minimised and handled efficiently.
- Provide a weekly customer complaints / maintenance report and maintenance log for each development to discuss.
- Diary management for Customer Care Manager for customer appointments and inspections.
- Record all end of year defects for Housing Associations.
- Primary contact for Housing Association Defects Departments including KHA and PKC, record all works orders and keep a register of when received, completion dates and when work completed.
- Inform the Factors of any issues regarding maintenance of open spaces etc. reported by clients to customer care.
- Board Papers - Provide customer complaints maintenance report, call ageing report and previous minutes.
- Handling of all incoming and outgoing mail.
- Coordinate all aspects of meetings and trips including accommodation and travel.
- Administrative support to the Construction Department and the Technical Department.
- Any other duties as required by the Company.
- Ability to deal with difficult situations and communicate in a clear and confident manner.
- Know the company’s products and policies.
- Positive attitude and eagerness to learn.
- Good team spirit and co-operative approach.
- Independent learning and critical thinking.
- Good interpersonal skills, communication skills and presentation skills.
- Being responsible for the task given and get the job done.
- Knowledge and understanding of General Data Protection Regulations.

**Interested? Get in touch with Samantha today to find out more.**

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Inverkeithing, Fife: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: PRG1184