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Sheltered Housing Officers

4 months ago

Bournemouth, United Kingdom BCP Council Full time

At BCP Homes (was previously Poole Housing Partnership) we recognise that our position as a highly successful housing organisation depends on our fantastic team of people, who work hard and love what they do.

We are seeking an enthusiastic, effective and committed Sheltered Housing Officer who is passionate about the delivery of excellent public sector housing services, to join our dedicated professional team, helping to deliver a first-class service to our Sheltered Housing residents in tenancy management, developing strong communities and encouraging active residents, and assist in delivering digital transformation within sheltered housing.

**Duties Include**:

- Supporting with the digital transformation, assisting with tech equipment solutions
- Continually assessing the needs of residents through preventative calls, visits and reviews
- Identifying personal care issues
- Facilitating independent living
- Liaising with external agencies
- Providing general advice around housing options, tenancy, safety and security
- Tackling anti-social behaviour incidents

**To be successful in the post, you should ideally have**:

- Exceptional interpersonal and communication skills
- A flexible and customer focused style
- Ability to work with a diverse and pressurised workload
- Experience of providing housing management support to vulnerable individuals
- Knowledge and experience of undertaking risk assessments
- Experience or knowledge in mental health, support services and housing law
- Knowledge of tech enabled care services
- Confident in Microsoft Office (Excel, Word, Outlook and internet)

Please refer to the job description for further information.

You will enjoy working in a mutually supportive and collaborative team environment but also can work well on your own initiative.

However, if you don’t have the specific knowledge and skills we are looking for, but have relevant transferrable skills, we will offer training if you have a great attitude, are highly motivated, have the ability to learn quickly and a desire to develop, and are passionate about delivering excellent housing services.

In return, we will give you a rewarding job, a fantastic working environment in a lovely location, great colleagues and excellent benefits including free parking, a generous holiday allowance and a superb pension scheme.

**Interview Date: 9**th** Jan 2023