Planning & Customer Support Co-ordinator

2 weeks ago

Castle Donington, United Kingdom Moran Logistics Full time

We currently have an exciting role for a Planning & Customer Support Co-ordinator, providing an excellent opportunity to join the Moran Logistics team at our Castle Donington site. The role works days, working 06:00-18:00 on a 4 on 4 off shift pattern and offers excellent rates of pay.

**About the Role**:
The job holder will be the first point of contact between our customers and the operations teams and will be expected to engage with all stakeholders to resolve queries. You will be key to providing details to the customers and the operators by tracking and monitoring performance across the network and proactively highlighting any issues so that the business can maintain high levels of contractual KPI achievement. The role will ensure all collections/ deliveries are planned for the customer, ensuring customer requirements are met and all additional work is built into the required routes and plans.
- Responsible for ensuring the provisional plan is set up and issued to all sites and the final plan confirmed in a timely manner on any day.
- Ensuring all booking references are obtained from customers and entered onto the plan
- Responsible for the planning of all additional routes and other work which is required to support the operation across all sites.
- Ensuring all routes on the daily schedule are checked ensuring additional work is booked in and any changes to make routes/deliveries more efficient, such as combining routes to fill empty running, saving drivers, nights out is reviewed and changes made as needed.
- Dealing with site queries in relation to planning issues
- Making any amendments to the plan on a day to day basis due to a change in customer requirements or at the request of sites to assist with managing deliveries to all customers.
- Ensuring all internal customers are advised of any changes to the base plan or the schedule and that these changes are clearly communicated.
- Liaising on a daily basis with customer to secure backhaul loads and ensure required changes are made as needed.
- Assisting with the planning of new work, changing routes and investigating ways in which we can improve the network, improve efficiency and make cost savings for the business.
- Working with internal customers to support them in dealing with planning issues and how to work together to resolve them.
- Supporting the department with ad hoc and project work as required.

**What we are looking for**:

- Previous transport/logistics experience is essential
- Experience of working in a transport planning/Customer Services environment is highly advantageous.
- Ability to use Microsoft packages including Excel, Word and Outlook proficiently.
- Previous experience of working with a Transport Management System
- Previous experience of Microlise would be advantageous, but training will be given.
- Effective organisation skills with an acute attention to detail.
- Excellent communication skills and a confident telephone manner.
- A tenacious outlook at all times
- Ability to work with minimum supervision.

**Benefits of joining the Moran Logistics team**:

- Excellent working conditions
- Personal development and training opportunties
- Excellent rates of pay
- Company pension contribution
- Onsite parking

Moran Logistics are a dynamic and growing business within the chilled distribution arena who work with customers to provide tailor made, cost effective distribution solutions. As a business we are passionate about our customers and value our people, their importance and engagement in making our business a success.

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