Ask Archie Change Lead

3 weeks ago


Castle Donington, Leicestershire, United Kingdom NatWest Group Full time

Join us as an Ask Archie Change Lead

As an Ask Archie Change lead, you'll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principlesYou'll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to key deadlines. Over the year you'll support the management of over 400 project deliverablesYou'll help with the delivery of departmental demand reduction targets whilst also working with the Service Desk Team Leaders to grow future talent for the Ask Archie team ​ What you'll do In this role, you'll plan, develop and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes. Day-to-day, you'll be: Providing efficient and effective support of IT systemsHelping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefrontActing with pace when recovering service, and with thoroughness when considering risk to serviceBuilding relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledgeThe skills you'll need We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You'll need excellent interpersonal and communication skills, along with a keen eye for detail in your work. On top of this, you'll bring: Technical knowledge, including platform, technology, products and domainsKnowledge of one or more service management disciplinesKnowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environmentKnowledge and experience of operational principles

  • Castle Donington, Leicestershire, United Kingdom NatWest Group Full time

    Join us as an Ask Archie Change LeadAs an Ask Archie Change Lead, you'll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principlesYou'll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to...


  • Castle Donington, Leicestershire, United Kingdom HSBC Full time

    Job descriptionSome careers offer brighter prospects than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.As an HSBC...


  • Castle Donington, United Kingdom NatWest Group Full time

    Technology Service & Relationship Management, Technology Ask Archie Change Lead - Castle Donington, United Kingdom- Permanent- Full Time#R-00231242


  • Castle Donington, United Kingdom Place2Be Full time

    About The Role Please review the Placement Map link below before applying, which shows all placement locations available for Midlands including the location for this vacancy. Please ensure you are able to travel to at least one or more schools from this map. You will be asked to mention the schools in your application. Please note this is not an...


  • Castle Donington, United Kingdom Rebel Recruitment Limited Full time

    Role: Software Integrations EngineerLocation: Office in Castle Donnington, remote first working model.Salary: up to £50kDo you have a love for Python and AWS?Want to work in a healthcare company that is helping make communication easier and more efficient?Are you a whizz at communicating with everyone, from very senior stakeholders, down to non-techie...


  • Castle Donington, United Kingdom Rebel Recruitment Limited Full time

    Role: Software Integrations Engineer Location: Office in Castle Donnington, remote first working model. Salary: up to £50k Do you have a love for Python and AWS? Want to work in a healthcare company that is helping make communication easier and more efficient? Are you a whizz at communicating with everyone, from very senior stakeholders, down to non-techie...


  • Castle Donington, United Kingdom Cooper Parry Full time

    Are you curious? Inquisitive? Always asking questions wondering how things tick? Would working with cool businesses on-site interest you? Keen to continue studying and gain a professional qualification? Brilliant! Keep an open mind and discover why a role in Transaction Services could be the perfect career path for you. **A bit about CP.** We are one of...

  • Head of Neurology

    1 month ago


    Castle Donington, United Kingdom CVS UK Ltd Full time

    At CVS, we are the largest integrated veterinary service provider in the UK, operating in excess of 500 veterinary surgeries throughout the UK, Ireland and Holland. Our surgeries include nine referral practices providing first class specialist treatment, one of which is Dovecote Veterinary Hospital. Dovecote is a busy, progressive, growing,...


  • Castle Donington, United Kingdom Western Power Distribution Full time

    About Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000...


  • Castle Donington, United Kingdom Minstrell Recruitment Ltd Full time

    Logistic / Warehouse / Distribution Operations EngineerBased in Castle Donnington DE74£51,140.01 per annum plus £5,000 shift allowance42 hours a week (phone number removed)22 days holiday a yearThe Logistic Operations Engineer (LOE) will make sure a company's logistic operations, such as manufacturing and shipping, work properly and meet customers’...


  • Castle Donington, United Kingdom Sky Recruitment Full time

    **Export Accounts Administrator** Up to £30,000 PA | Permanent | Castle Donington/Hybrid **About The Role** Our client is a leading and independent UK based specialist in freight forwarding, mail, ecommerce, fulfilment, and logistics. With a well-established and growing team, they are looking for the addition of an Export Operations Administrator to...


  • Castle Donington, United Kingdom Western Power Distribution Full time

    About Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000...

  • Quality Manager

    4 days ago


    Castle Donington, United Kingdom Refresco Full time

    You will be a senior member of the technical team contributing to strategic plans and developments. In this critical role, you will make a significant contribution to driving forward the quality agenda, leading new product implementation improvements, and maintaining and improving audit results.You will be part of the strong site leadership team, reporting...


  • Castle Donington, United Kingdom CVS Group Plc Full time

    Advanced Practitioner Training Role - Dovecote Veterinary Hospital Practice Site: Dovecote Veterinary Hospital (Castle Donington) Dovecote Veterinary Hospital (Castle Donington) We have an exciting opportunity for vets looking to take their clinical skills to the next level to join us at Dovecote Veterinary Hospital. This is a unique opportunity...

  • CNC Setter Milling

    4 weeks ago


    Castle Donington, United Kingdom Jonathan Lee Recruitment Full time

    **Job title: CNC Setter Programmer** **Salary Range: £18 - £19 per hour £36,500 - £38,500 per annum** **Overtime: Paid at Time & Half after 39 hours** **Hours: 6am-2pm/ 2pm - 10pm Monday to Thursday** **6am - 1pm/1pm-8pm Friday** **39 hours week** **Location: Castle Donington** **Permanent Contract working for a leadingmanufacturing organisation...

  • CNC Setter Turner

    4 weeks ago


    Castle Donington, United Kingdom Jonathan Lee Recruitment Full time

    **Job title: CNC Setter Programmer Turning** **Salary Range: £18 - £19 per hour £36,500 - £38,500 per annum** **Overtime: Paid at Time & Half after 39 hours** **Hours: 6am-2pm/ 2pm - 10pm Monday to Thursday** **6am - 1pm/1pm-8pm Friday** **39 hours week** **Location: Castle Donington** **Permanent Contract working for a leadingmanufacturing...

  • Team Leader

    2 weeks ago


    Castle Donington, United Kingdom HomeSense Full time

    JOB DESCRIPTION Homesense is all about helping people to let their personality shine at home. We do that by bringing unique, high-quality pieces to stores throughout the country. Like our stores, our work environment is ever-evolving – and always inspiring. Because every day is a new opportunity to Discover Different. Join us as a Retail Team Leader ...


  • Castle Donington, United Kingdom CBW Staffing Solutions Full time

    Mobile Electrical Engineer-Castle Donington-Up to £41,000 Are you an experienced electrical engineer? Would you like to work on a mobile basis? If so this may be the role for you! CBW has an excellent new opportunity for an electrical maintenance engineer to join a leading facilities company on a permanent basis. This role will be covering sites in the...


  • Castle Donington, United Kingdom Daniel Owen Ltd Full time

    Daniel Owen are pleased to be representing one of the UK's finest Aerospace fabrication companies. With a steadfast commitment to both their skilled workforce and the latest fabrication technologies, they have provided precision engineered components to the industry for over 75 years from their 45,000sqft facility in the midlands. With an international...


  • Castle Donington, United Kingdom MPI Limited Full time

    MPI currently have a requirement for an Aircraft Compliance Auditor for our client in Castle Donington. Position Type: Compliance Auditor Department: Compliance Monitoring Department Location: East Midlands Responsible to: UK Compliance Monitoring Manager Role Summary Reporting directly to the Compliance Monitoring Manager (CMM), you will be...


  • Castle Donington, United Kingdom Mediq UK Full time

    Job Description Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft...


  • Castle Donington, United Kingdom Daniel Owen Ltd Full time

    Daniel Owen are pleased to be representing one of the UK's finest Aerospace fabrication companies. With a steadfast commitment to both their skilled workforce and the latest fabrication technologies, they have provided precision engineered components to the industry for over 75 years from their 45,000sqft facility in the midlands. With an international...