Ask Archie Change Lead

3 weeks ago


Castle Donington Leicestershire, United Kingdom NatWest Group Full time

Join us as an Ask Archie Change Lead

  • As an Ask Archie Change lead, you’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles
  • You’ll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to key deadlines. Over the year you’ll support the management of over 400 project deliverables
  • You’ll help with the delivery of departmental demand reduction targets whilst also working with the Service Desk Team Leaders to grow future talent for the Ask Archie team
What you'll do

In this role, you’ll plan, develop and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.

Day-to-day, you’ll be:

  • Providing efficient and effective support of IT systems
  • Helping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront
  • Acting with pace when recovering service, and with thoroughness when considering risk to service
  • Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge
The skills you'll need

We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal and communication skills, along with a keen eye for detail in your work.

On top of this, you’ll bring:

  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of one or more service management disciplines
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
  • Knowledge and experience of operational principles
#J-18808-Ljbffr

  • Castle Donington, Leicestershire, United Kingdom NatWest Group Full time

    Join us as an Ask Archie Change LeadAs an Ask Archie Change lead, you'll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principlesYou'll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to...


  • Castle Donington, Leicestershire, United Kingdom NatWest Group Full time

    Join us as an Ask Archie Change LeadAs an Ask Archie Change Lead, you'll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principlesYou'll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to...


  • Castle Donington, United Kingdom Place2Be Full time

    About The Role Please review the Placement Map link below before applying, which shows all placement locations available for Midlands including the location for this vacancy. Please ensure you are able to travel to at least one or more schools from this map. You will be asked to mention the schools in your application. Please note this is not an...


  • Castle Donington, Leicestershire, United Kingdom Western Power Distribution Full time

    About Us We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000...


  • Castle Donington, United Kingdom Rebel Recruitment Limited Full time

    Role: Software Integrations EngineerLocation: Office in Castle Donnington, remote first working model.Salary: up to £50kDo you have a love for Python and AWS?Want to work in a healthcare company that is helping make communication easier and more efficient?Are you a whizz at communicating with everyone, from very senior stakeholders, down to non-techie...


  • Castle Donington, United Kingdom Rebel Recruitment Limited Full time

    Role: Software Integrations Engineer Location: Office in Castle Donnington, remote first working model. Salary: up to £50k Do you have a love for Python and AWS? Want to work in a healthcare company that is helping make communication easier and more efficient? Are you a whizz at communicating with everyone, from very senior stakeholders, down to non-techie...


  • Castle Donington, Leicestershire, United Kingdom Mediq UK Full time

    Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft facility in Castle...


  • Castle Donington, Leicestershire, United Kingdom Mediq UK Full time

    Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft facility in Castle...


  • Castle Donington, Leicestershire, United Kingdom Daniel Owen Full time

    About the Company Daniel Owen is pleased to represent one of the UK's finest Aerospace fabrication companies. With a steadfast commitment to both their skilled workforce and the latest fabrication technologies, they have provided precision engineered components to the industry for over 75 years from their 45,000sqft facility in the Midlands. Their...

  • Head of Neurology

    1 month ago


    Castle Donington, United Kingdom CVS UK Ltd Full time

    At CVS, we are the largest integrated veterinary service provider in the UK, operating in excess of 500 veterinary surgeries throughout the UK, Ireland and Holland. Our surgeries include nine referral practices providing first class specialist treatment, one of which is Dovecote Veterinary Hospital. Dovecote is a busy, progressive, growing,...

  • Process Engineer

    1 month ago


    Castle Donington, Leicestershire, United Kingdom Daniel Owen Ltd Full time

    Daniel Owen are pleased to be representing one of the UK's finest Aerospace fabrication companies. With a steadfast commitment to both their skilled workforce and the latest fabrication technologies, they have provided precision engineered components to the industry for over 75 years from their 45,000sqft facility in the midlands. With an international...


  • Castle Donington, Leicestershire, United Kingdom Mediq UK Full time

    Job Description Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft...


  • Castle Donington, Leicestershire, United Kingdom Mediq UK Full time

    Job Description Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft...


  • Castle Donington, Leicestershire, United Kingdom Western Power Distribution Full time

    We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We...


  • Castle Donington, Leicestershire, United Kingdom Mediq UK Full time

    Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft facility in Castle...


  • Castle Donington, Leicestershire, United Kingdom Mediq UK Full time

    Job Description Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft...


  • Castle Donington, Leicestershire, United Kingdom Mediq UK Full time

    Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK. Mediq UK have recently announced our exciting new expansion plans with the opening of a brand new 280,000ft sq ft facility in Castle...


  • Castle Donington, Leicestershire, United Kingdom Daniel Owen Ltd Full time

    Daniel Owen are pleased to be representing one of the UK's finest Aerospace fabrication companies. With a steadfast commitment to both their skilled workforce and the latest fabrication technologies, they have provided precision engineered components to the industry for over 75 years from their 45,000sqft facility in the midlands. With an international...

  • Supervisor team lead

    1 month ago


    Loughborough, Leicestershire, United Kingdom Pertemps Leicester Full time

    Working days are Monday to Friday, with optional Saturdays. Typically there are 5 shifts per week and optional overtime is also available.   20 days holiday + bank/public holidays Company pension, overtime available, etc. Lead and work with a team to complete waste collections, removals, house clearances, etc. Load and unload vehicles,...

  • IT Engineer

    4 weeks ago


    Castle Donington, United Kingdom Proactive Global Full time

    IT Engineer (Logistics Operating Engineer)The Logistic Operations Engineer (LOE) will make sure a company's logistic operations, such as manufacturing and shipping, work properly and meet customers' and other specifications, which are measured through key performance indicators. An Operations Engineer handles all matters to the logistic operations and its...