Customer Service Co-ordinator
2 weeks ago
Job Title: Customer Service Co-Ordinator
Location: Castle Donington
Pay rate/Salary: £10.50
Hours of Work/Shift: Mon to Fri 08:00 am - 16:30 pm
Type: Temp - Perm
Start Date; Immediately
We are hiring for a Customer Service Co-Ordinator to undertake duties in Castle Donington. A hard-working Customer Service Co-Ordinator with a can-do attitude to join our close-knit team. To offer excellent customer service and administrative support tokey accounts and other clients within the Ecommerce department, to maintain customer satisfaction and achieve dispatch and administrative targets.
Duties of a Customer Service Co-Ordinator
You will be responsible for:
- Order processing in line with customer specifications and operational requirements
- Liaise with clients gaining information regarding expected orders and confirming status reports where relevant in a flexible and helpful manner
- Answer department telephone calls in a prompt and efficient manner, dealing with enquires
- Arrange collections/deliveries as per client instructions, making sure that goods are received and processed promptly
- Liaise with the Ecommerce team regarding orders/dispatches, to meet customer requirements
- Liaise with the Ecommerce team/warehouse to ensure all goods received are checked and processed promptly
- Following the returns process, booking items back into stock on the warehouse management system
- Showing commitment and support of business goals and department developments
- Continuous development of own technical skills and abilities
- To comply with Business Standards and Policies
- Occasionally help the Ecommerce team with pick and pack functions.
- Recording all goods onto the warehouse management system
- Process, sort and allocate orders through the warehouse management system
- Assist in maintaining accurate stock levels at all times. Including regular stock counts
- Assist in in maintaining a tidy & well organised warehouse space
- Stock discrepancy investigations and corrective actions.
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