Front of House and Facilities Supervisor

4 weeks ago


Castle Donington, United Kingdom Mitie Full time

**REF 28748**

**Front of House and Facilities Supervisor - East Middlands Airport**

**Weekly hours: 45h**

**Salary: £25000.00**

**Job objectives and responsibilities**

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

**Main duties**
- Be a key driver in delivering a customer excellence culture
- To act as the central point of contact on-site for all service lines, contractors, clients and guests
- Work as part of a team to support the day-to-day operatio of the building.
- Build on relationships with the East Midlands Airport management/security teams.
- Develop effective relationships with the key stake holders, client and external customers
- Support Emergency Procedures as necessary and support the coordination of fire evacuations/liaison with the fire brigade/emergency services if required.
- Flexibility in working hours is essential for covering annual leave and sickness were necessary.
- Provide a VIP hosting and Concierge Service, including “Meet and Greet” and Reception duties
- To be responsible for managing access / egress of all personnel entering / leaving the facility.
- Work to a and fully understand a standard set of operating procedures processes that are implemented across the Corporate facilities. Assit with requlary updating and reviewing.
- Manage conference room diaries and bookings and Co-ordinate Conference Room configurations
- Manage all logistics in support of customer visits and ensure seamless transition including the checking of visitor security clearances prior to entry and carry out site induction.
- Co-ordinating deliveries to site and coordination of incoming/outgoing mail
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Manage/ordering of the site stationery supplies
- Co-ordinate Guest Wi-FI
- Provide support with co-ordinating events on site and liasing with Catering/hospitality teams.
- Raise building maintenance and compliance faults around the building to the Mitie Helpdesk and monitor until resolved.
- Participate in ISO audits if/when required.
- Monitor and record visitor usage of centre
- Management of car parking facilities.
- Complete daily walkaround and safety checks of the building and carry out basic administration tasks to support the business.
- To ensure all customer requests are dealt with efficiently and effectively.

**Person Specification**
- Flexibilty with working hours
- Strong professional image
- Ability to remain calm and composed under pressure
- Customer focussed - always putting the Customer at the forefront of everything you do.
- Ability to communicate effectively with Customers and personnel at all levels of the Organisation
- Interpersonal Savvy
- Cultural Awareness
- General Business Awareness
- Organisational and Time Management Skills
- Hospitality experience
- Customer orientated approach with a high attention to detail
- Knowledge and operational experience of Microsoft Office software
- Desire to continually improve and self-develop
- SIA Licenced (preferable
- training will be provided)
- A clear understanding of Health & Safety practices, IOSH MANAGING SAFELY OR NEBOSH - PREFERABLE
- Applicant to undergo security vetting procedure
- Passionate about exceptional customer service.
- Experienced in Front of House/ Facilities ideally gained within a corporate or 5 Star hotel.
- Confidently able to manage emergncy situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers



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