Resident Engagement Officer

6 months ago

London, United Kingdom The Hyde Group Full time

**London Bridge**

**Up to £30,000**

Hyde is looking to recruit a Resident Engagement Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Resident Engagement Officer at Hyde you will be working within the Strategy and Customer Insights team to provide end to end project management for Customer Involvement (CI) activities to ensure the voice of the customer is heard across the organisation and influences service development and service change.

**Responsibilities**
- Supporting local resident groups and tenant associations, helping them to be effective advocates for their communities and access funding where required.
- Contribute to the successful delivery of the Customer Involvement Strategy, with particular focus on providing customers with opportunities to influence service delivery and change, and to scrutinise performance.
- Contribute to the Customer Involvement communications plan and lead on campaigns and publicity for specific projects across a range of internal and external channels.
- Providing advice to, and work collaboratively with, colleagues from across Hyde to ensure we deliver best practice in customer involvement and comply with regulatory standards.
- Provide support to the Development team to engage with residents about regeneration projects, where required.

**Skills and Experience Required**
- Minimum 2 years in a customer engagement role.
- Background in housing desirable but not essential.
- Excellent verbal and written communication skills.
- Strong social media management skills.
- Ability to work effectively as part of a team, but also independently.

**Benefits**:

- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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