Resident Engagement Officer
3 weeks ago
Role Overview
The Resident Engagement Officer role is a key position within the Housing Service, reporting to the Resident Engagement Team Leader. This role provides critical support to the Resident Engagement Team, ensuring compliance with the Consumer Standards set by the Regulator of Social Housing.
Key Responsibilities
- Support the delivery of tenant, leaseholder, and resident engagement across the Borough.
- Administrate the engagement offering, including drafting agendas and taking minutes for the Resident and Landlord Partnership Panel.
- Organise and plan several engagement events, such as focus groups, consultation events, and drop-in events.
- Build relationships with local organisations, different WBC teams, councillors, contractors, and resident groups to provide meaningful engagement and attendance at events.
Requirements
- A keen interest in providing best practice Customer Experience, call handling, and administrating an inbox.
- Caring and sympathetic towards residents/customers and able to work to deadlines to reduce dissatisfaction and potential complaints.
- Ability to converse at ease with customers and provide advice in accurate spoken English.
- Willingness to attend additional training to ensure understanding is in line with Woking Borough Council procedure.
Benefits
- Generous flexi time scheme with the ability to take two flexi days a month.
- Membership of the local government pension scheme.
- Discounted health and leisure membership.
Essential Requirements
- A full driver's licence and access to your own vehicle.
- The ability to converse at ease with customers and provide advice in accurate spoken English.
Disclosure and Barring Service (DBS) Check
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups, including children. As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the DBS.
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