Administrator & Client Support Officer

1 week ago

Basingstoke, United Kingdom Solutions 4 Health Limited Full time

These referrals would need to be actioned promptly to ensure clients aren’t waiting to access support. Contacting referrals by phone to triage appropriately and book them into see/speak with an advisor. Responding to phone calls and answer phone messages as appropriate. Attention to detail when inputting and maintaining the services database systems QM10 (Stop smoking).

Processing Invoices. Providing support for meetings and seminars through the provision of welcome packs etc. Arrange clinic/group sessions by booking venues and advisors. Offer support, information and advice to clients / health professionals where necessary.

Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialist. Ensure enquiries/complaints are sensitively handled and raised appropriately for action. Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date. Plan and organise workload, this will include the management of a caseload.

Knowledge of behaviour change models An understanding of the problems experienced by socially disadvantaged sectors of the community. A strong understanding of the impact of smoking on health is essential IT skills and experience with data inputting essential. About Us Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity. Solutions4health are a disability confident employer.

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