Performance Coach

5 months ago

Gateshead, United Kingdom Northern Gas and Power Full time

Salary of up to £40,000 DoE + Commission

**Hi, we're Northern Gas and Power**

Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.

We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints.

Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail - helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.

Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team that’s leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.

**What is the job about?**

In the role of Performance Coach, you will work with new and existing employees within the sales operations to identify ways in which performance can be improved, this is through a combination of training and coaching methods such as workshops and call listening£. This involves working closely with Managers, Ops, and the Head of Training to formulate action plans aimed at improving revenue.

Your responsibilities include supporting colleagues at all levels, from guiding new hires fresh out of induction training to further elevating top performers and everyone in between. You’ll mentor, support, and guide colleagues until their performance reaches the required level. This involves providing daily support and delivering regular feedback on calls and the quality of service to facilitate continuous improvement.

**What exactly will you do?**
- Provide one-to-one coaching sessions.
- Organise group interactive workshops and ‘buzz’ sessions with new and existing colleagues.
- Assist in the onboarding process for new colleagues, including leading and presenting an induction session as and when required.
- Providing ongoing support, training, and development to ensure new colleagues can succeed, achieve targets, and pass probation.
- Identifying key development areas from available data and formulating appropriate coaching and development plans accordingly.
- Ensure appropriate and constructive feedback on performance is provided to assist with addressing development gaps.
- Effectively plan a coaching calendar to ensure support is given frequently and followed up in a timely manner.
- Work with Team Managers to identify any performance issues.
- Assist with formal performance management processes where appropriate.
- Covering induction training, delivering workshops, and rolling out new products, services and processes
- Any other duties that are deemed appropriate from time to time.

**What we’re looking for**
- Ability to identify skill gaps through data analysis and provide improvement plans to increase performance.
- Be a people person, able to deliver feedback constructively and have a good reputation for delivering positive results.
- Flexibility is essential to meet business requirements.
- Must have a passion continuous learning, coaching and developing others.
- Strong communication and interpersonal skills.
- Self-motivated and driven.
- Upbeat and positive person.
- Be approachable and seek out those who need help.
- Uses initiative, sees the bigger picture, and can think outside the box.
- Must be a strong team player.
- Ability to manage time effectively including, but not limited to, the planning and delivery of coaching sessions.

**Bonus Points**
- Qualification in training or coaching (not essential)
- Knowledge of the energy industry is highly beneficial.
- Experience of working within a telesales learning and development team.
- Experienced delivering training on a one-to-one basis.
- History of designing and delivering interactive group workshops.
- Knowledge and experience of learning styles and methods.
- Proven track record of delivering results via training and development.

**What’s in it for you?**
- **Industry-leading compensation package**: Negotiable base salary up to £40,000 (DoE) + commission
- **Rapidly growing user base**: Work directly with some of the UK’s largest, fastest growing, and most innovative companies
- **Solve interesting problems, at scale**: Deeply explore the ever-evolving world of energy procurement, with no two solutions ever being the same
- **Learn from industry-leading experts**: We have cultivated some of the best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there
- **Work-life balance**: No late finishe

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