Customer Services Executive
4 days ago
**This is a great opportunity for a Client Services Executive to join a strong team within a well-established, dynamic company that value's and supports its staff and offers career progression.**
**Responsibilities**:
- Gain a strong understanding of the suite of products we supply
- Handling customers' issues within our SLA's through a ticketed system and recording all information in our logging system.
- Escalating as required to management or to technical team where customer issues cannot be resolved.
- Continually updating our customers with information
**Person/Experience Required**:
- A University degree is preferable though not mandatory
- Previous support experience is ideal, but is not a requirement provided that the individual can demonstrate excellent customer service skills.
- Full training will be provided although knowledge of HTML would be an advantage.
- Team player, able to work well with colleagues and others in the company
- Confident, articulate and enjoys helping customers
**Perks**:
- Pension Scheme
- Monthly Socials
- Health care
- Online access to free training courses
- Food and drink provided by the company
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