Graduate Customer Services Executive X 2

5 days ago


Guildford, United Kingdom Tate Full time

**Graduate Customer Services Executive x 2**

**IMMEDIATE START AND INTERVIEWS**

**Based in Guildford**

**£20k-£21k**

**No experienced required - FULL TRAINING PROVIDED**

Our client based in Guildford is currently recruiting for 2 new graduate positions for a growing customer support team.

Our client is continuing to grow in size and numbers across the world, they now have 7 different companies in the group and are looking to bring a consolidated and consistent support service to all customers and across all platforms, so this is a fantasticspringboard opportunity to learn the products, and then progress into different roles across the various companies.

**Responsibilities**:

- Gain a strong understanding of the suite of products they supply
- Handling customers' issues within SLA's through a ticketed system and recording all information in our logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
- Escalating as required to management or to technical team where customer issues cannot be resolved.
- Continually updating our customers with updates

**Qualifications**:

- Previous support experience is ideal, but is not a requirement provided that the individual can demonstrate excellent customer service skills
- Full training will be provided although knowledge of HTML would be an advantage

Tate is acting as an Employment Business in relation to this vacancy.



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