Customer Service Executive

3 months ago


Guildford, United Kingdom Mulberry Recruitment Full time

**Customer Service Executive**

**Location: Guildford, Surrey**

**Salary: £23,000 - £25,000**

**Working Hours: Monday to Friday, 9am till 5pm**

**Permanent. Full Time**

Do you enjoy interacting with customers?

**Responsibilities**:
Your role within the team will be to assist our customers from across the UK to ensure they are receiving the best service

Maintaining a close working relationship with customers and colleagues across all departments

Manage a ticketing system

Train customers in the use of systems from both an end user and admin perspective

Develop training material as required

Deploy, install and configure customer systems

Evaluate incoming customer requests and communicate with the development team to ensure these are understood

**Key skills**:
Excellent communication skills both written and verbal.

Ability to manage time effectively.

Be able to handle several customer accounts.

**Benefits**:
20 days Annual Leave (plus bank holidays)

Workplace pension scheme

Employee benefits scheme

Social gatherings

Paid training

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: CT



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