Customer Service Advisor

3 weeks ago

Guildford, United Kingdom Vines Group Full time
DescriptionAre you passionate about providing exceptional customer service and want to be part of a luxury brand? At Vines Group, our Customer Service Advisors are the heartbeat of our business, often being the first point of contact for customers interested in our BMW, MINI, and Motorrad products and services.

You'll be working in a dynamic team of 8 customer service advisors looking after inbound, outbound and digital communication, ensuring our customers receive top-notch service every time.

Hours: The working hours for this role are: Monday to Friday - 8:30am to 6pm/ 8am to 5:30pm and a Saturday rota ( currently 1 in 4) covering 9am to 1pm.
Basic salary: £26,000 with £30,000 on target earnings including bonus. 
What will you be doing?
Be the First Point of Contact: You'll be the friendly voice that greets our inbound customer calls, guiding them to the right department or converting inquiries into bookings and appointments.

Boost Our Service Sales: Got a knack for upselling? You’ll turn service appointments into opportunities by recommending additional work that’s identified during service visits.

Create Confidence: Make our customers feel like superstars with professional, committed customer care that leaves them confident and excited to return.

Stay Organised: Accurately record vehicle information, refer to service histories, and follow up with customers to build strong relationships and secure repeat business.

At our dealership, we’re all about your growth. Whether you start as a Customer Service Advisor, Sales Executive, or Technician, we offer clear pathways for career advancement. With hands-on training and support, you’ll have the opportunity to grow. Your passion and hard work will open doors to an exciting and rewarding career in the automotive industry 
Who We’re Looking For:
  • Got some customer service or sales experience, whether face-to-face or over the phone? Perfect (And don’t worry, we’ll provide all the training you need to really shine)
  • You’re a pro at communication—whether it’s writing a killer email, chatting on the phone, or sending a quick message, you nail it every time.
  • You’re all about delivering top-notch service and love hitting those quality standards for calls and emails.
  • And upselling? No problem—you’ve got the confidence to suggest the extras when it makes sense.
Who You Are:
  • Customer-focused with a big dose of empathy.
  • Adaptable, organised, and great at juggling tasks.
  • Proactive and confident, with a love for hitting targets and following processes.

What’s in it for you?
  • Awesome Team: Work with friendly, passionate people who love what they do.
  • Exciting Challenges: Keep things interesting with new tasks and challenges every day.
  • Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
  • Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed
  • 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
  • Birthday Off: Celebrate your special day
  • Staff Purchase Scheme: Discounts on cars and motorbikes.
  • Health Plan: Medical health cash plan.
  • Enhanced Parental Benefits
  • Flexible Holidays: Buy and sell holiday days.
  • Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
  • Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more
                                                 For more details, check out our staff benefits.
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.

Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values;
  • Working as One Team
  • Being Warm and Welcoming
  • Doing what you say you will do
We believe it’s these values which makes us successful.

We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.

  • Service Advisor

    3 months ago

    Guildford, United Kingdom Service 4 Service Limited Full time

    **An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...

  • Sales and Service Advisor

    3 days ago

    Guildford, Surrey, United Kingdom Service 4 Service Limited Full time

    Job Summary:We are seeking a highly motivated and sales-driven Service Advisor to join our team at Service 4 Service Limited. As a key member of our front-line team, you will be responsible for managing customer enquiries, up-selling advisory work, and negotiating prices between customers and our service centres.Key Responsibilities:Manage all customer...

  • Customer Service Advisor

    5 months ago

    Guildford, United Kingdom EVO Group Full time

    **Customer Service Advisor - Guildford** **Position and Job Overview** We have an exciting opportunity for an experienced customer service advisor to join the team within our Guildford branch. Customer Service is accountable for the operation and administration specifically covering the service given to customers and internal sales teams, ensuring that...

  • Customer Service Team Lead

    3 days ago

    Guildford, Surrey, United Kingdom Service 4 Service Limited Full time

    Job Summary:We are seeking a highly motivated and sales-driven Service Advisor to join our team at Service 4 Service Limited. As a key member of our front-line team, you will be responsible for managing customer enquiries, up-selling advisory work, and negotiating prices between customers and our service centers.Key Responsibilities:Manage all customer...

  • Customer Service Advisor

    2 months ago

    Guildford, United Kingdom 2i Recruit Ltd Full time

    This is a great role working as part of the Customer Service team as a Customer Service Advisor provides support and service for Customers, suppliers, sales teams, and installation colleagues. The Customer Service Advisor duties are many and varied and may involve helping with any aspect of the branch operation.Company Benefits:Minimum of 31 days holiday,...

  • Customer Service Advisor

    4 months ago

    Guildford, United Kingdom Flavour Warehouse Group Full time

    Vapouriz has an exciting opportunity to join our dedicated Customer service team as a Full time **Customer Service Advisor**. With a competitive salary as well as lots of** **company benefits, this role will put you at the heart of our Customer Service team, where you will be working within a friendly team at the forefront in delivering comprehensive...

  • Customer Service Advisor

    3 months ago

    Guildford, United Kingdom Zenopa Full time

    _A thriving Pharmaceutical company is looking for a dedicated Customer Service Advisor to join their team:_ **Job purpose**: - To provide a high standard of customer service to the portfolio of retail and wholesale customers. - To process sales orders and communicate status with the customer to keep them fully updated. - To accurately process claims &...

  • Customer Service Advisor

    2 months ago

    Guildford, United Kingdom 2i Recruit Full time

    This is a great role working as part of the Customer Service team as a Customer Service Advisor provides support and service for Customers, suppliers, sales teams, and installation colleagues. The Customer Service Advisor duties are many and varied and may involve helping with any aspect of the branch operation. Company Benefits:Minimum of 31 days holiday,...

  • Service Advisor

    3 days ago

    Guildford, United Kingdom Perfect Placement Full time

    Service Advisor Location: Guildford, Surrey Salary: £26,000 basic, up to £30,000 with customer service bonusesWe are currently advertising on behalf of an Automotive family-run car dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Guildford area. Our Motor Trade Client is seeking a Service...

  • Service Advisor

    1 month ago

    Guildford, United Kingdom Perfect Placement Full time

    Service Advisor Competitive Salary  Professional Automotive Workshop environment  - offering on the job training and additional automotive service qualifications  Family run, team mentality workshop team  On site, secure employee parking  Employer Pension Contribution 20 Days holiday + bank holidays with length of service increments of annual...

  • Service Advisor

    4 weeks ago

    Guildford, United Kingdom Perfect Placement Full time

    Service AdvisorCompetitive Salary Professional Automotive Workshop environment  - offering on the job training and additional automotive service qualifications Family run, team mentality workshop team On site, secure employee parking Employer Pension Contribution20 Days holiday + bank holidays with length of service increments of annual leave We are...

  • Sales And Customer Service Advisor

    4 weeks ago

    Guildford, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor (Bramley) Client AdvisorGUILDFORD, SURREY, United Kingdom Sales And Customer Service Advisor Bramley Hours: 27.5 | Mon - Fri (10am - 4pm). Salary: £17,160 p.a. + Variable commission scheme A Career to Be Proud Of We are looking for a Sales and Customer Service Advisor to join our high street...

  • Sales And Customer Service Advisor

    4 weeks ago

    Guildford, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor Bramley Hours: | Mon - Fri (am - pm). Salary: £, + Variable commission scheme A Career to Be Proud Of… We are looking for a Sales and Customer Service Advisor to join our high street branch in Bramley. You will be working on the reception desk managing the diary for the Audiologist, making calls to...

  • Service Advisor

    1 day ago

    Guildford, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Job Summary:A leading automotive dealership in the Guildford area is seeking an experienced Service Advisor to join their team. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and driving sales growth.Key Responsibilities:Provide expert technical guidance and support to customers and colleagues.Deliver exceptional...

  • Service Advisor

    1 day ago

    Guildford, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Job Summary:A leading automotive dealership in the Guildford area is seeking an experienced Service Advisor to join their team. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and driving sales growth.Key Responsibilities:Provide expert technical guidance and support to customers and colleagues.Deliver exceptional...

  • Customer Service Advisor

    2 weeks ago

    Guildford, United Kingdom Huntress Full time

    Customer Service Advisor £26000 plus up to £4000 bonusGuildfordPermanent - full time Monday to Friday 8:30am to 6pm plus 1 in 4 Saturdays 9am to 1pm. An exciting opportunity has arisen for an organised, customer focused motivated team player to join a friendly customer service team working for a well-known, prestigious brand. The role: This busy role will...

  • Service Advisor

    3 months ago

    Guildford, United Kingdom The Recruitment Solution (London) Ltd Full time

    Service Advisors,Dont you think you deserve to earn a market leading salary, working as a Service Advisor? Working with a fabulous brand and a progressive, supportive dealer group. If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in Guilford. The ideal candidate will have main dealer...

  • Service Advisor

    3 months ago

    Guildford, United Kingdom Scope Personnel Full time

    Automotive Service Advisor Job available! We are recruiting for a fantastic opportunity with a growing Franchised Dealership! **Job Role** An exciting opportunity has arisen for a successful and motivated experienced automotive Service Advisor to work for a busy dealership. You will facilitate the efficient operation of the Service department workshop,...

  • Service Advisor

    3 months ago

    Guildford, United Kingdom 101 Services ltd Full time

    Service Advisors, Do you want to earn 38k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic brand. If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Guilford area. - Fantastic career opportunities, - State...

  • Temporary Customer Service Advisor

    2 weeks ago

    Guildford, United Kingdom Office Angels Full time

    Temporary Customer Service Administrator Guildford- Central £14 per hour Monday Friday (9am -5:30pm) Required: ASAP Our client, a fast-growing organisation in Guildford, is seeking Temporary Customer Service Advisors to join their team. This is an exciting opportunity to be part of a dynamic and customer-focused...