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Customer Service Advisor

2 months ago

Guildford, United Kingdom 2i Recruit Full time

This is a great role working as part of the Customer Service team as a Customer Service Advisor provides support and service for Customers, suppliers, sales teams, and installation colleagues. The Customer Service Advisor duties are many and varied and may involve helping with any aspect of the branch operation.

Company Benefits:

  • Minimum of 31 days holiday, including bank holidays
  • Pension Plan
  • Employee Assistance Programme - 24/7 access to free and confidential support and advice via the telephone and access to a raft of online material
  • Life Assurance of 3 times your basic salary
  • Death by accident scheme of 5 times your basic salary
  • Staff discounts
  • Eye test vouchers and help towards glasses if required for computer use at work
  • Long service recognition scheme
  • Income protection - available after 3 years' service
  • A paid day off work to support a charity of your choice

Job Responsibilities:

  • Preparing accurate sales quotations after establishing requirements and budget with customers and account managers.
  • Familiarisation with products available through extensive suppliers.
  • Answering incoming calls.
  • Creating Excel spreadsheets for price comparison purposes.
  • Processing sales and purchase orders.
  • Creating timelines and liaising with customers and suppliers about delivery dates.
  • Solving delivery related problems as they occur.
  • Occasional accompanied visits to customers and suppliers

Experience and Skill Requirements:

  • A positive and co-operative attitude and a strong will to succeed.
  • The ability to blend with others to form a strong team.
  • Excellent organisational abilities.
  • Experience of successfully operating in a similar role.
  • The ability to grasp a high level of detail.
  • The ability to create, or challenge ideas.
  • The ability to build and manage relationships with external and internal customers.
  • Microsoft Office skills, particularly Excel.
  • Excellent written and verbal communication skills.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

VR/06525