Customer Service Executive
4 months ago
Location:
- Guildford, Surrey- Salary:
- £20,000 - £24,000- Type:
- Permanent- Sector:
- Admin & Office SupportOur client is looking for a **Customer Service Executive **to join their lovely team. This is a great opportunity for someone looking for their first office role working in a friendly, fun team. Customer service experience would be a plus, but not necessary as full training will be provided.
**Company Benefits**:
- Private Health Insurance (employee paid)
- 6% Pension Employer Paid Contribution (based on 2% min employee contribution)
- Death in service benefit
- Discretionary performance related bonus scheme
- Regular company social
- Full training and development
**Key Responsibilities**:
- Answering queries from insured customers regarding their cover
- Handle new business quotations, queries, mid-term adjustments, and issue existing renewals
- Carrying out medical screenings over the phone for customers
- Using LiveChat system to respond to enquiries online
- Sending out renewal notifications from our policy administration systems and managing those that fall into exceptions
- Set up new clients using the onboarding process
- Assisting with training, mentoring and support of new staff as required.
- Working with other departments and team embers to provide excellent and efficient service
- Liaise with third party providers and loss adjusters as required
**Experience and Skills Requirements**
- GCSE Level Pass in English and Maths is essential
- Not afraid to answer the phone and have a great phone manner
- Must be comfortable to take declarations of sensitive information from customers
- Have a desire to learn new skills and challenge the ‘status quo’ to develop personal and achieve business objectives.
- Able to deliver high levels of accuracy and attention for detail.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
**VR/06372**
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