Customer Service Executive

6 days ago


Guildford, United Kingdom Optima Recruitment Full time

** Up to £22,000 ** Monday - Friday, 9am - 5:30pm ** Central Guildford location**

Our client, based in the heart of Guildford is seeking a Customer Service Exec to handling enquiries from members of the public, brokers or other clients.
- Handle new business quotations, queries and mid-term adjustments
- Issue existing renewals to clients in a timely, professional and compliant manner
- Carrying out medical screening for customers who have bought their insurance
- Answering queries from our insured customers regarding their cover
- Set up new brokers using the established agency onboarding process
- Using our LiveChat system to respond to enquiries online
- Sending out renewal notifications from our policy administration systems
- Assist with training, mentoring and support of new staff as required
- Problem solve and mediate when required
- Work with other departments and team members as required
- Provide excellent and efficient service to our customers, brokers and underwriters
- Liaise with third party providers and loss adjusters as required

**Person Specification**:

- Educated to GCSE Level (or higher) Pass in English Language and Mathematics is essential
- Passion for championing excellent customer service
- Have a desire to learn new skills
- Take an active role in supporting and maintaining the company values and culture
- Deliver high levels of accuracy and attention for detail
- Capable of managing relationships - internal and external at all levels within business
- Contributes to team effort by accomplishing related results as needed.

**Additional Information**:

- Based in Guildford
- £20,000 - £22,000
- Monday - Friday, 9am-5.30pm
- Pension scheme
- Free Annual Multi-trip travel insurance after 6 month probation period
- Death in service benefit of 4 x salary after 6 month probation period
- Access to Employee support hub

Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of yourchoice

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.



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