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Trainee Customer Service Advisor

3 months ago


Newry, United Kingdom Riada Resourcing Full time

**Trainee Customer Service Advisor (Insurance) - Newry - Permanent**
- £Negotiable salary & benefits package
- Monday to Friday 9.00 am - 5.00 pm
- Weekends off
- Permanent opportunity
- Our client are a leading insurance broker
- **Strong work life balance - day time hours, weekends off and regular working routine**

**Duties**:

- Manage inbound and outbound communications from and to customers across multiple channels
- Process policy validation and fraud prevention checks
- Grow and nurture a sales pipeline of prospective and existing clients
- Triage customer complaints to make sure that they're treated fairly
- Provide a baseline level technical support to customers
- Identify customers who are in vulnerable situations who may requires additional support
- Work closely with Customer Service team as the first line of defence to help spot and investigate fraudulent behaviour
- Support compliance and regulatory requirements by adhering to security and industry best practices

**Criteria**:

- Minimum of 2 years’ experience working in a customer service environment
- Passionate about creating value for customers
- Curious about digital technology and improving processes for the digital customer
- Strong organisational skills.
- Able to perform under pressure providing a quick and effective response.
- Experience building and maintaining good working relationships with internal and external stakeholders.

Riada are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person