Customer Service Advisor

1 day ago

Preston, United Kingdom James Hall & Co Full time

**Customer Services Advisor**

Based at our state-of-the-art head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 600 SPAR stores.

We are proud to be one of the biggest employers in Lancashire with over 3000 colleagues who represent our core values of passion, enterprise and family every single day.

**Hours**

38 hours per week over 4 days. Between the hours of 6.00am - 6.30pm. Includes around 1 in 7 full weekend

**About the Role**

We have an exciting opportunity to become part of our brand-new inhouse team of customer service helpdesk advisors here at James Hall & Co. Our aim is to provide and deliver a fantastic service to our current and potential retailers as well as suppliers and the public. The role will also include an out of hours support service that will be delegated out on a rota basis.

**Here’s What You Can Expect to be Doing**

You will provide excellent first line support by dealing with customer issues, enquiries and complaints keeping customer satisfaction at the core of everything you do.

You will help to problem solve incidents, provide prompt updates and speedy resolutions. You will walk customers through the problem-solving process, following up to ensure resolution and full customer satisfaction. Other duties and responsibilities include
- Dealing with all inbound and outbound calls in a timely manner
- Use problem solving skills to attempt to resolve incidents where possible
- Accurately record and manage incidents, including liaising with internal and 3rd party teams and providing prompt updates to users
- Help establish us as a company known for excellent customer service

**A Few Things About You**

Full training will be provided for this role so only basic IT skills are required. This is a customer support role, so we are looking for someone with excellent communication skills and an ability to problem solve
- Good customer service skills
- Basic IT skills
- Ability to work under pressure
- Excellent communication skills

**Why us?**

James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years

To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we look after our people, they will look after us.

Here are some of the benefits that you can take advantage of as an employee of James Hall & Co. Ltd.

**Company Doctor** - We care about the health and wellbeing of our people. That is why you will have access to our company doctor with the ability to book appointments directly.

**Free On-site Parking** - You don’t have to worry about paying for parking or getting from your car to the office as our site boasts a secure car park with over 1000 spaces.

**Holidays** - Everyone needs a break so as an employee of James Hall & Co. Ltd. you will receive our enhanced holiday package of 22 days holidays per year plus bank holidays (unless otherwise stated). Holiday entitlement increases with continuous service every two years

**Learning & Development** - We want all of our colleagues to reach their full potential. That is why you will benefit from our in-house learning and development team who will provide you access to fully funded accredited training and industry recognised qualifications.

**Grocery Aid** - We understand the importance of mental health. We work with the national charity Grocery Aid to provide all colleagues a 24/7 helpline service that is free, independent and confidential. Grocery Aid also offer a wide range of other fantastic services to support you when you need it.

We also offer staff discount, cycle to work scheme and our famous Christmas Hamper

  • Customer Service Advisor

    7 months ago

    Preston, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Job title - Customer Service Advisor Salary - £20,000 to £24,000 Location - Preston Duration - Full time/ Hybrid Are you a Customer Service Advisor looking for a new challenge? Do you class yourself as a creative, organised and hard-working individual with high attention to detail? Are you a social media whizz who loves creating engaging content? Well...

  • Portuguese Speaking Customer Service Advisor

    5 days ago

    Preston, United Kingdom Service Care Solutions - Sales Full time

    Service Care Solutions are currently working alongside a remote call centre who are currently looking for a Portuguese Speaking Customer Service Advisor to join the expanding Portuguese support team. This role is based in Preston City Centre **ROLE**: Portuguese Speaking Customer Service Advisor **LOCATION**:Preston City Centre (PR1) **PAY RATE**:£19,500...

  • Spanish Speaking Customer Service Advisor

    5 days ago

    Preston, United Kingdom Service Care Solutions - Sales Full time

    Service Care Solutions are currently working alongside a remote call centre who are currently looking for a Spanish Speaking Customer Service Advisor to join the expanding Spanish support team. This role is based in Preston City Centre **ROLE**: Spanish Speaking Customer Service Advisor **LOCATION**:Preston City Centre (PR1) **PAY RATE**:£19,500 (rising...

  • Customer Service Advisor

    6 days ago

    Preston, United Kingdom WeRecruit Auto Full time

    **Service Advisor required for Prestigious Car Dealership in Preston**: - Customer Service - Motor Trade - Automotive - Monday - Friday 8.00am - 6.00pm **NO SATURDAYS** Salary between £22,000-26,000 basic (depending on experience) + uncapped bonuses (upsell, retail labour sales, CSi) We are looking for someone exceptionally customer focused to join our...

  • Customer Service Advisor

    2 days ago

    Preston, United Kingdom Talentbank Technology Full time

    **Customer Service Advisor **£100 - £125 per day/Inside IR35 2 months Preston Customer Service Advisor/Calls Handler/Project Administrator - 2 months - Preston - Inside IR35 An experienced Customer Service Advisor/Calls Handler/Project Administrator is sought for an initial 2-month contract with a client based in Preston. Due to new business wins, there...

  • Customer Service Advisor

    8 months ago

    Preston, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor based at West View Leisure Centre in Preston, Lancashire. If you have the passion for people needed to deliver a first-class customer experience, this is your chance to chance to become the friendly face of a busy leisure centre. As Customer Service Advisor, you'll enjoy making a difference to every person who...

  • Customer Service Advisor

    3 months ago

    Preston, United Kingdom Greenbean Full time

    We have an excellent opportunity for Customer Service Advisors to join our call centre team in Preston on a temporary ongoing basis.Starting hourly rate of £11.44 increasing to £12.30 after working 12 weeks, with immediate start dates available!Full training will be provided for the role; however, a customer service background or call centre experience is...

  • Customer Service Advisor

    1 month ago

    Preston, United Kingdom Greenbean Full time

    Job Description We have an excellent opportunity for Customer Service Advisors to join our call centre team in Preston on a temporary ongoing basis. Starting hourly rate of £11.44 increasing to £12.30 after working 12 weeks, with immediate start dates available! Full training will be provided for the role; however, a customer service background or call...

  • Customer Service Advisor

    7 months ago

    Preston, United Kingdom Recycling Lives Services Full time

    **Role**:Customer Service Advisor **Location**: Preston, PR1 **Hours**: Full time 42.75 hours per week, Mon - Fri **Salary**: £24,230.70 per annam **The opportunity** We are looking for an experienced Customer Service Advisor to join our established brokerage team, based at our Head Office facility in Preston. Reporting to the Customer Services...

  • Customer Service Advisor Hybrid

    2 weeks ago

    Preston, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors working hybrid to earn £23,795 per annum. Customer Service Advisor benefits: * Hybrid working – 3 days in the office and 2 from the comfort of your own home * Overtime * Excellent holiday pay and sick pay * Ability to buy or sell leave * Access to our WPA cash plan – which...

  • Customer Service Advisor Hybrid

    2 weeks ago

    Preston, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors working hybrid to earn £23,795 per annum.Customer Service Advisor benefits: * Hybrid working – 3 days in the office and 2 from the comfort of your own home * Overtime * Excellent holiday pay and sick pay * Ability to buy or sell leave * Access to our WPA cash plan – which can save you up to £500 on...

  • Customer Service Advisor

    1 week ago

    Preston, United Kingdom Outsource UK Full time

    **Customer Service Advisor - Admin, HR** Based in Preston a Customer Service is required on a 5 month contract basis to work for a major defence client. Hourly Rate: £10.01 PAYE **Overview** **Skills** - Customer Service experience - Strong Administration background - Knowledge of HR administration is desirable - Experience in working with customers -...

  • Customer Service Advisor

    6 days ago

    Preston, United Kingdom Reed Business Support Full time

    A rapidly expanding financial services company are looking for hard working, positive individuals to join their busy customer services team on a temporary basis. No previous customer service experience is necessary for this role so this is a great opportunityfor someone looking to get into office work Your duties as a Customer Service advisor are: -...

  • Customer Service Adviser

    3 days ago

    Preston, United Kingdom Service Care Full time

    We Have an exciting opportunity for a customer Advisor in the Preston area. The main duties for this role will be: - Take ownership and deal effectively with customer queries and requests for information, seeing them through to completion. - Manage customer expectations and provide excellent levels of customer service. - Process promptly and accurately,...

  • Customer Service Advisor

    1 day ago

    Preston, United Kingdom Arco Ltd Full time

    With over 135 years of experience, Arco are the UK's only integrated services and safety products business, offering a unique mix of specialist expertise and practical real-life industry knowledge. With a product range exceeding 200,000 items, and a huge variety of safety services on offer, we are the leading safety partner in the UK. As a fifth generation,...

  • Customer Service Advisor

    6 days ago

    Preston, United Kingdom JT Recruit Full time

    Customer Service advisor required for my well established client based in Walton Summit £18,525 pa Hours: Full time, 37.5 hrs per week, Monday - Friday between 08:00am - 20:00pm, Weekends 09:00am - 17:00pm They are looking for highly motivated individuals who can help in their mission to improve people’s quality of life and independence every...

  • Customer Service Advisor

    5 days ago

    Preston, United Kingdom Smart Recruit Online Full time

    Are you a passionate self-driven person? Are you looking for a role that will challenge you and give you an opportunity to shine? Here at Key Group, we help our customers to finance a better retirement. We offer financial advice and solutions to help homeowners across the UK unlock a better retirement by accessing the wealth tied up in their properties. Or...

  • Customer Service Advisor

    5 days ago

    Preston, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Preston. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...

  • Customer Service

    7 months ago

    Preston, United Kingdom Hire Recruiter Full time

    **Customer Service / Account Advisor | Preston City Centre | £22,000 - £25,000 per annum** We are an online recruitment service. Working with employers throughout the UK, we offer bespoke recruitment solutions. Due to continued success, we are looking to recruit Customer Service/Account Advisor to join our team. This role is a **non-selling role and...

  • French Speaking Customer Advisor

    3 days ago

    Preston, United Kingdom Service Care Solutions - Sales Full time

    Service Care Solutions are currently working alongside a remote call centre who are currently looking for a French Speaking Customer Service Advisor to join the expanding French support team. This role is based in Preston City Centre **ROLE**: French Speaking Customer Service Advisor **LOCATION**:Preston City Centre (PR1) **PAY RATE**:£19,500 (rising to...