Customer Service Advisor
6 months ago
Job description
We are a Window Blind manufacturing company based in Worksop, free parking on site.
The purpose of this role is to provide a speedy and efficient response to all customer enquiries both existing and potential. Thus to support the maximising of sales from existing customers, whilst aiding conversion of enquiries into orders.
Duties and responsibilities:
**Preparing paperwork for the factory for production and assist with production scheduling**
Liaising with external sales team regarding progressing of orders
**Liaison with all other business areas to ensure you meet customer requirements**
Quoting prices using current system and existing price lists
**Recording and progressing customer complaints**
Dealing with and selling our product to customers in our Showroom
**Required Skills**:
**You must have worked in busy office environments previously, can work well under pressure and are determined and self-motivated. Have experience in administration with knowledge of databases and computers, be well organised and have good time management skills. Have an excellent telephone manner and strive within fast-paced working environments and deal with any other duties commensurate to the position. Knowledge of our manufacturing process not essential as full training will be given. Working days are Monday until Friday, 7.30 am until 4.30 pm, 30min lunch break included. Holidays are 20 days plus statutory holidays.**
**Job Types**: Full-time, Permanent
**Salary**: £20,995.00 per year
**Benefits**:
- Company pension
- Employee discount
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer Service and Data Entry: 2 years (preferred)
Work Location: In person
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