Icb - Head of Controls for Operations, Fraud and

6 months ago

London, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Head of Controls for Operations, Fraud and Financial Crime**

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer focussed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. Chase UK was launched successfully in 2021, and we continue to build out our bank and add new features and products. Additionally, we are now focussed on our next market launch for Chase Germany.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management prevents, detects, and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.

We are seeking a seasoned senior Executive Director as the Head of Controls for Operations, Fraud and Financial Crime across UK, Germany and new markets. You will be responsible to lead a small, but globally diverse team that support the business proactively manage and address their operational risks. The role will be spread over both build the bank and run the bank activities, as we continue to run Chase UK, and expand our product offering and into new markets.

As a senior leader within International Consumer Bank (ICB) Controls team you are at the centre of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in ICB corporate control office is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

You will be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high profile issues or emerging risks of utmost importance to C-suite level executives.

As a senior leader and manager you are empowered to add value and make an impact from day one. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions. Our people-first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.

As a small and growing team you will be responsible to help build the knowledge and experience of the team and demonstrate skills in building an effective team across all levels of the organisation.

**Responsibilities**:
Based out of London (or Edinburgh) your day-to-day responsibilities will include:

- Drive a risk management culture across ICB, with specific focus on education, accountability, challenge and support in building robust processes and controls.
- Effective implementation of the ORM Framework across Operations, Fraud and Financial Crime
- Regulatory Engagements: Lead global regulatory interactions/relationships/exams with OCC, FCA, BaFIN, ECB etc and subsequent Matter Requiring Actions (MRA) for ICB as related to areas of coverage.
- Building and Leading the Fraud, FinCrime and Operations Control Team for UK, Germany and any new markets as we continue to expand. Ability to hire exceptional talent and provide appropriate guidance, training and integrating members into our team.
- Managing full-time professional JPMC employees globally (muti national manager) including directing their workloads, conducting training, processing personnel actions, managing budget, overseeing day-to-day duties, and reviewing as well as providing feedback on the team’s work product. Coach and mentor rest of the newly formed control team to create new leadership pipeline.
- Implementation of the Control and Operationa

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