Global Head of Fraud

6 months ago

London, United Kingdom Wirex Full time

**ABOUT US**

We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them - like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme.

Our vision is a world in which everyone can enjoy the benefits of digital currency - everything from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 100+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.

We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex.

Are you part of the digital money movement? Do you want to change the way people think about money, forever? If your skills fit our vision and you want to join a company that’s really going places.

**ROLE OVERVIEW AND PURPOSE**

We are seeking an experienced and dynamic individual to join our team as the Global Head of Fraud at Wirex. As the Global Head of Fraud, you will be responsible for ensuring the company complies with all fraud regulatory requirements and internal policies while directing the first line of defense (1LOD) on effective steps to ensure operational processes are both compliant and customer-focused. You will play a crucial role in safeguarding our customers and the company against fraud risks in the rapidly evolving financial and cryptocurrency industry.

At Wirex, you'll handle massive data volumes daily, processing millions of transactions. Your experience with big data and ability to build data-driven prevention models will be key to identifying and mitigating fraud, ensuring our operations' safety and customer trust.

If you are a results-oriented individual with a passion for tackling fraud and safeguarding customers in the financial and crypto landscape, and you possess the required qualifications and skills, we invite you to join our team as the Global Head of Fraud at Wirex. Together, we will build a safe and secure environment for our customers to enjoy the benefits of the digital financial world.

**PRINCIPAL ACCOUNTABILITIES**
- Oversee the execution of the Fraud programme that leverages data analytics and AI.
- Oversee and report on the controls to manage our Fraud Risk Appetite for both fiat and crypto.
- Performance manage Fraud Team Leaders.
- Drive for consistency in operational activities.
- Escalate material issues to the Chief Risk & Compliance Officer, CEOs and relevant committees.

**MAIN RESPONSIBILITIES**
- **Global Fraud Programme Management**: Oversee and lead the execution of a data-driven and automated Fraud Strategy Programme, designed to process millions of transactions. Implement necessary, scalable, and robust fraud controls and systems to handle the vast volume of data processed daily. Develop and enhance strategies and initiatives to maintain the effectiveness of fraud prevention measures. Create and implement fraud rules as part of the ongoing efforts to strengthen the fraud prevention framework.
- **Fraud Risk Appetite**: Oversee and report on controls to manage our Fraud Risk Appetite. Analyse and assess the impact of fraud risks on the company's operations and make recommendations to improve risk mitigation. Ensure fraud rates remain within risk appetite.
- **Data-Driven Decision Making**: Utilise data analytics to discern fraud patterns, trends, and vulnerabilities within vast volumes of data. Make data-driven decisions crucial to optimising fraud prevention strategies and enhancing fraud detection capabilities. Oversee the continuous improvement of data models, ensuring they adapt and respond effectively to the ever-changing landscape of fraud patterns.
- **Performance Management**: Manage and guide Fraud Team to ensure their teams are equipped to handle fraud detection, investigation, and resolution efficiently and professionally.
- **Operational Consistency**: Drive consistency in operational activities related to fraud prevention and detection across the organisation. Implement best practices and standard operating procedures to ensure a high level of efficiency and accuracy. Create and maintain policies and procedures where appropriate. Provide training where needed to less experienced personnel or when required to close skills gaps.
- **Escalation and Reporting**: Escalate material fraud-related issues to the Chief Risk & Compliance Officer and relevant committees promptly. Provide regular updates on fraud risk and mitigation measures to senior management.
- **Global FinCrime and Fraud Committee**: Co-chair committee meetings and ensuring relevant MI, actions and outcomes are provided.
- **Leadership and management**: Ensure the team has regular 1:1’s and oversee and manage gaps in capabilities including any recruitment and hiring needs. Setting team OKRs and SLAs

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