Customer Service Advisor

2 days ago


Bromsgrove, United Kingdom Pertemps Redditch Commercial Full time

Due to continued success and increased workload, I am looking for a Customer Service Advisor to join a fantastic company based in Bromsgrove. This is a great opportunity to join a very successful and hardworking team on a temporary 3-month contract; however,as the company is continuously growing a permanent opportunity may arise.
As a Customer Service Advisor, you will be responsible for answering incoming calls in regards to any queries and complaints.
**Customer Service Advisor**
**Bromsgrove**
**Temporary**
**£10.00 per hour**
**Monday to Friday 8:30am - 5pm, 4pm Friday finish**
**Duties**:

- Answering incoming calls in regards to any queries, complaints or advice
- Remaining empathetic to all queries of customers calling in
- Use of internal systems to log all details of calls and update information
- Scripting to answer any questions
- Directing to right department where required
- Booking and arranging appointments

**Requirements**:

- Prior Customer Service / Call Centre experience
- Strong telephone experience
- Computer literate - use of Microsoft systems
- Be able to work off own initiative and able to prioritise own workload
- Able to work well under pressure.



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