Software Support and Customer Service Advisor
1 week ago
This is an opportunity to join a small, friendly team as a Software Support and Customer Service Advisor (SSCSA) working for an established IT company based in Bromsgrove, Worcestershire.
The company provides a comprehensive range of workforce management solutions. As a SSCSA you will be responsible for assisting customers on their journey from planning through implementation to optimum use of software to support their business objectives.
This is a customer service role that involves analysing customer requirements, offering suitable advice for best practise and taking ownership of customers progress with the software. This role is predominately customer-facing and therefore requires all applicantsto enjoy building rapport with customers via telephone.
Duties to include;
- Identifying customer requirements and priorities to ensure effective use of systems
- Managing and resolving customer support calls
- Delivering customer training via webinar and face to face
- Maintaining effective relationships with internal and external stakeholders
- Implementing a process of continuous improvement in respect of tools, techniques and documentation to ensure the services are delivered effectively
- Be computer-literate and have an interest in the latest technologies and trends
- Be articulate and confident on the telephone and face to face
- Be keen to learn, progress quickly and welcome opportunities for promotion
- Have some experience in IT, although full training will be provided
- Likely to be educated to at least A Level or equivalent
- Have excellent written and verbal communication skills
- Be reliable and punctual
- Have a full driving licence
In return they are looking to offer a starting salary of £20,000 - £28,000 dependent on experience. The company offers a performance-based salary review after six months.
**Benefits**:
- Salary + travel expenses
- 30 days annual leave
- Pension
- Six-month pay review
- Promotional opportunities
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