Retrofit Delivery Administrator

4 months ago


Leicester, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**
Provide administrative support to internal and external customers as part of the Retrofit Delivery Team. Receive and respond to customer’s retrofit related enquiries and carry out all administrative duties related to this role.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**
- Administer Keystone, CRM, Northgate, and other databases in use by the organization.
- To be proactive in ensuring urgent matters are brought to the attention of the relevant Officers. Including suitable responses for correspondence and urgent service requests with the support of your Manager. (e.g. complaints, MPs and Environmental Heath).
- Project a positive image of PA Housing by providing an excellent level of customer service to all customers
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Knowledge of CRM or logging databases
- Experience monitoring and maintaining databases, collating information, reporting, and evaluating outcomes.
- Ability to plan, organise, prioritise, and self-motivate.
- Customer focused and ability to empathise with customers
- Understanding of housing maintenance obligations

**AGENCIES: We know where you are if we need your support so please do not contact us.



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