Booking Services Executive

3 months ago

Winchester, United Kingdom The Winchester Hotel & Spa Full time

**Booking Services Executive (Fixed Term Contract)**:
**The Winchester Hotel & Spa**:
**Salary**:£24000 per annum**

**Job Type**:Fixed Term**
**Hours**:Full-time**
**Town**:Winchester***:
The Winchester Hotel & Spa has been one of Winchester’s most popular destinations for weekend getaways and spa breaks for over 20 years. The hotel consists of 96 bedrooms across four room types, a relaxing spa with a range of professional treatments as well as a refreshing pool and hot tub, flexible function rooms and a stylish bar and restaurant to enjoy throughout the day.

We are currently recruiting for a Booking Services Executive to join our Truly Talented team.

Reporting directly to the Booking Services Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

£24,000 per annum
Fixed Term Contract (Maternity Cover), full-time contract (40hrs per week)

**Benefits**
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

Administration
Produce and distribute weekly wedding & special event function sheets, meal tasting and showround forms
Reporting on wedding & special events enquiry levels to Head of Sales on a weekly basis
Follow office procedures from initial enquiry up until the wedding day
Ensuring all HOD’s are communicated regarding any last-minute bookings, VIP show rounds etc.
Ensuring all lapsed leads / lost business and enquires are re-visited monthly in order to obtain competitor feedback
Maintain the reservation database/diary to reflect all booking details, amendments, cancellations etc.
Prepare and submit statistical information and issue performance and forecast reports, as necessary. Monitor availability on an ongoing basis.
Ensuring all room capacities and information is correct in C&B system.
Co-ordinating final details of all aspects of the wedding day
Liaising with Chef / ops etc to ensure perfect running order
Maintain prompt and accurate record of customer feedback and correspondence.
Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.

Guest Services
Ensure all enquiries and show rounds are handled professionally.
Effectively manage the booking process from receiving the enquiry, identifying a sales opportunity, converting it into a booking and clarifying client requirements.
Match successfully client requirements with positive approach to suitable events and weddings and hotel facilities aiming to maximise occupancy and revenue.
Upsell and promote the hotel facilities.
Check that all contracts have been sent, followed-up, signed and returned.
Ensure correct signage in the hotel lobby reflecting the couple, location and order of the day.
Communicate any changes (including amendments, special requirements, cancellations etc.) to operations staff and record them on the function sheet and database/diary.
Ensure all weddings run smoothly. Monitor operations and guest services.
Create and maintain a personal and respectful rapport with all those in wedding party and suppliers.
Attend to wedding couples when and where required.
Respond in a prompt and timely manner to all customer concerns and complaints.
Manage customer feedback and report to management.
Liaise with suppliers and be main point of contact for preferred suppliers list and agreements.
Conduct a review post weddings and all wedding related events of key wins and changes to be made
Assist in the development of key events for potential and booked couples, included but not limited to wedding showcases, booked couple evenings, wine and cheese pairing evenings.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Winchester Hotel & Spa.

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recogn

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