Booking Services Agent

6 months ago

Winchester, United Kingdom The Winchester Hotel & Spa Full time

**Booking Services Agent**:
**The Winchester Hotel & Spa**:
**Salary**:£24.000 per annum**

**Job Type**:Permanent**
**Hours**:Full-time**
**Town**:Winchester***:
The Winchester Hotel & Spa has been one of Winchester’s most popular destinations for weekend getaways and spa breaks for over 20 years. The hotel consists of 96 bedrooms across four room types, a relaxing spa with a range of professional treatments as well as a refreshing pool and hot tub, flexible function rooms and a stylish bar and restaurant to enjoy throughout the day.

We are currently recruiting for Booking Service Agent to join our Truly Talented team.

What we offer

£24.000 per annum
Permanent, full-time contract (40hrs per week)

**Benefits**
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Your role**

Provide event and sales support with administrative duties. Serve as primary point-of-contact for guests, organizing and attending meeting events at the property to verify their end-to-end experience operates smoothly.

You should be positive, calm and approachable, always ensure that the guest is your prime priority.

**The core skills and experience required to succeed**:

- Ensures that events progress seamlessly.
- Greets customers during the event
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with their group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses their judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Skills and knowledge**
- Strong communication skills (verbal, listening, writing)
- Pro-active and reliable
- Strong people management skills
- Proficient technical capabilities with Opera, Revinate and other operational software.
- Excellent planning skills and attention to detail.
- Well-considered decision-making
- Flexible to work any shift including weekends and bank holidays

Having these core skills will put you one step further to joining Axiom Hospitality and the The Winchester Hotel & Spa.

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

  • Schemes Agent

    6 months ago

    Winchester, United Kingdom M Group Services Full time

    **Schemes Agent** **Winchester** 28 days holiday plus bank holidays Company car or car allowance plus fuel or charge card Generous pension scheme/Life assurance/Personal accident insurance/Employee assistance programme Cycle to work scheme/Holiday purchase scheme/Referral scheme Ongoing training and development including professional...

  • Booking Services Executive

    6 months ago

    Winchester, United Kingdom The Winchester Hotel & Spa Full time

    **Booking Services Executive (Fixed Term Contract)**: **The Winchester Hotel & Spa**: **Salary**:£24000 per annum** **Job Type**:Fixed Term** **Hours**:Full-time** **Town**:Winchester***: The Winchester Hotel & Spa has been one of Winchester’s most popular destinations for weekend getaways and spa breaks for over 20 years. The hotel consists of 96...

  • Site Agent

    6 months ago

    Winchester, United Kingdom M Group Services Full time

    **Site Agent (Cyclical)** 28 days holiday plus bank holidays Generous pension scheme/Life assurance Employee discount platform Cycle to work scheme/Holiday purchase scheme/Referral scheme Ongoing training and development including professional qualifications Milestone Infrastructure is the UKs leading Highways Maintenance provider looking after over...

  • Vehicle Maintenance Booking Administrator

    4 weeks ago

    Winchester, Hampshire, United Kingdom Attega Group Ltd Full time

    Service AdvisorAt Attega Group Ltd, we are seeking a dedicated Service Advisor to join our team in Winchester. As the primary point of contact for customers, you will be responsible for arranging and booking vehicle service appointments via phone and email. With a strong focus on customer satisfaction, you will ensure that every customer interaction is...

  • Sub-agent

    7 months ago

    Winchester, United Kingdom Octavius Infrastructure Full time

    Our Regional Civil Engineering business have a number of schemes coming to fruition which will be mobilising in the next few months. The roads and highways projects involve all aspects of construction on low and high speed roads across National Highways Area 3 & 4 (encompassing Hampshire, Dorset, East & West Sussex, Kent, Surrey, Oxfordshire and...

  • Site Agent

    7 months ago

    Winchester, United Kingdom Octavius Infrastructure Full time

    Our Regional Civil Engineering business have a number of schemes coming to fruition which will be mobilising in the next few months. The roads and highways projects involve all aspects of construction on low and high speed roads across National Highways Area 3 & 4 (encompassing Hampshire, Dorset, East & West Sussex, Kent, Surrey, Oxfordshire and...

  • Senior Lettings Negotiator

    6 months ago

    Winchester, United Kingdom Martin and Co Full time

    Skills and experience required to be a successful Senior Lettings Negotiator - Estate Agency experience such as Lettings Negotiator, Sales Negotiator, Estate Agent looking for progression - Able to generate new business in a target driven environment - Outstanding customer care / customer service experience - Resilient, positive, organised, numerate and...

  • Patient Services Administrator

    6 months ago

    Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    To provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements. Booking patient appointments in compliance with...

  • Trainee Estate Agent

    6 months ago

    Winchester, United Kingdom Leaders Romans Group Full time

    **Leaders Romans Group** are looking for a driven individual to join our successful** branches in the Hampshire area**. If are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you.** **You don’t need...

  • Service Advisor

    3 weeks ago

    Winchester, United Kingdom Attega Group Ltd Full time

    Service Advisor  Up to £28,000 P/A, rising to £30k  Winchester Full time | Permanent  Are you currently working as a service advisor?   Do you enjoy working in the motor industry? Attega Group is currently partnering with our client in recruiting a Service Advisor to join the team. The main purpose of this role is to arrange & book customer...

  • Service Advisor

    1 month ago

    Winchester, United Kingdom CV-Library Full time

    Service Advisor  Up to £28,000 P/A, rising to £30k  Winchester Full time | Permanent  Are you currently working as a service advisor?   Do you enjoy working in the motor industry? Attega Group is currently partnering with our client in recruiting a Service Advisor to join the team. The main purpose of...

  • Service Advisor

    4 weeks ago

    Winchester, United Kingdom Attega Group Ltd Full time

    Service Advisor Up to £28,000 P/A, rising to £30k WinchesterFull time | Permanent Are you currently working as a service advisor?  Do you enjoy working in the motor industry?Attega Group is currently partnering with our client in recruiting a Service Advisor to join the team.The main purpose of this role is to arrange & book customer vehicle service...

  • Client Service Representative

    2 weeks ago

    Winchester, Hampshire, United Kingdom Hand & Stone Franchise Corp Full time

    Job Summary:The Massage and Skincare Associate will be responsible for delivering exceptional service and promoting health and wellness benefits of massage therapy and skincare to clients.About the Role:Deliver exceptional service and experience to each clientCommunicate sales promotions and service options with clientsPromote health and wellness benefits of...

  • Administrative Services Manager

    4 weeks ago

    Winchester, Hampshire, United Kingdom Lane Clark & Peacock LLP. Full time

    Job OverviewWe are seeking an experienced Front of House Team Leader to join our Administration team in Winchester. As a key member of our support services, you will supervise a team responsible for providing professional reception and meeting room management services.Key ResponsibilitiesManage meeting room booking requests via Condeco room booking...

  • Multi-services Assistant

    6 months ago

    Winchester, United Kingdom Wlliams Lea Full time

    Multi Services Assistant **Salary**: £21,500 Location: Winchester Contract: Full Time Work model: Office Based Shifts: 37.5 hours per week. Monday to Friday on a rota basis to cover 8am-6pm Williams Lea seeks a Multi Service Assistant to join their team Williams Lea is the leading global provider of skilled business-critical support services to...

  • Accommodation Services Coordinator

    4 weeks ago

    Winchester, Hampshire, United Kingdom Attega Group Ltd Full time

    Service AdvisorWe are currently seeking a skilled Service Advisor to join our team at Attega Group Ltd. Located in Winchester, this full-time position offers an attractive salary and benefits package.The main objective of this role is to effectively arrange and book customer vehicle service appointments via phone and email. As the first point of contact for...

  • Automotive Service Operations Manager

    4 weeks ago

    Winchester, Hampshire, United Kingdom Attega Group Ltd Full time

    Service AdvisorAttega Group Ltd is looking for a skilled Service Advisor to join its team in Winchester. As a key member of our team, you will play a vital role in arranging and booking customer vehicle service appointments. With a focus on delivering exceptional customer service, you will be the primary point of contact for customers throughout their...

  • Patient Services Administrator

    6 months ago

    Winchester, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We are looking for an experienced administrative assistant for the Medical Booking Team at The Royal Hampshire County Hospital. The administration assistant will provide an essential clerical support service to the medicine teams contributing to the overall efficient and effective running of the department. The post holder will be required to communicate...

  • Mts Cleansing Services Ltd | Hgv Class 2 Driver | Winchester

    3 weeks ago

    Winchester, United Kingdom Mts Cleansing Services Ltd Full time

    Position: HGV Class 2 & 1 Driver /Drainage Engineer SST Location: Harestock Depot, Southern Water, Harestock WTW, Andover Road, Harestock, Winchester, SO22 6NR Line Reporting Manager: Operations Manager Principle Duties and Accountabilities: Being flexible in your approach to work and undertake ad-hoc duties when your vehicle is off the road or if you are...

  • Technical Administrator

    6 months ago

    Winchester, United Kingdom M Group Services Full time

    **Technical Administrator** **Winchester** 28 days annual leave plus bank holidays Generous pension scheme / Life assurance Holiday purchase scheme / Referral scheme / Cycle to work scheme Employee rewards & discounts platform (including major retailers & cinemas) Ongoing training & development Milestone Infrastructure look after 24,000 miles of...