Trauma & Orthopaedics Patient Pathway Coordinator

4 weeks ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 4**:
**Main area**
- Trauma & Orthopaedics
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- 24 hours per week (Part-time 24 hrs per week)
- **Job ref**
- 343-NN-5950029-A&C-Z**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £29,460 - £31,909 pro rata per annum including HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 27/03/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
We are looking for an experienced part-time PPC to join our friendly Trauma & Orthopaedic department based at St Helier Hospital.

The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.

To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

**Main duties of the job**:
**Trauma & Orthopaedic Patient Pathway Coordinator Band 4**:
Based in T & O, the post holder will be the point of contact for all administrative and clerical issues relating to a patient’s pathway whilst under the orthopaedic services care, tracking and booking orthopaedic procedures. To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They must ideally have iPM and iCM experience.

**Interview Date:TBC**:
**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

**Detailed job description and main responsibilities**:
1 x part-time position available. Preferably 4 days per week (6 hours per day). Days and hours to be discussed at interview stage.

**Person specification**:
**Knowledge and Skills**:
**Essential criteria**:

- Computer literate, with experience of using a keyboard
- Knowledge of confidentiality and data protection principles
- Good interpersonal and customer care skills
- The ability to prioritise tasks effectively

**Experience**:
**Essential criteria**:

- Knowledge of a full range of IT/Patient administration systems
- Knowledge of patient administration work in a healthcare setting.
- Experience of dealing with patients over the telephone

**Desirable criteria**:

- Knowledge of booking surgery

**Qualifications**:
**Essential criteria**:

- GCSE English and Maths at grade C or above or equivalent.

**Desirable criteria**:

- NVQ level 3/ A Level or equivalent

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not o

  • Trauma & Orthopaedics Patient Pathway Coordinator

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary We are looking for an experienced part-time PPC to join our friendly Trauma & Orthopaedic department based at St Helier Hospital. The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a specialty clinical team, the post...

  • Trauma & Orthopaedics Patient Pathway Coordinator

    2 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    **Band 4**: **Main area** - Trauma & Orthopaedics - **Grade** - Band 4 - **Contract** - Permanent - **Hours** - 15 hours per week (Part-time 15 hrs per week to be worked over 2 or 3 days) - **Job ref** - 343-NN-6239169-A&C-Z-A**Site** - St Helier Hospital - **Town** - Carshalton - **Salary** - £29,460 - £31,909 pro rata per annum including HCAS (outer) -...

  • Patient Pathway Assistant

    1 week ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them...

  • Junior Locum Trauma

    2 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Welcome to Epsom and St Helier University Hospitals NHS Trust Thank you for showing an interest in working with us at Epsom and St Helier - a family of more than 7,000 colleagues. We are truly an integrated health and care Trust. In simple terms, that means that as well as the services we provide at our acute care hospitals (Epsom in Surrey and St Helier...

  • Patient Pathway Coordinator

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The role supports the Gastroenterology team to implement a new pathway for suitable patients to have a procedure, which is alternative to a traditional endoscopy. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways.Patient Pathway Coordinator -...

  • Patient Pathway Assistant

    3 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting...

  • Bank Sho Trauma

    2 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The StaffBank for Epsom and St Helier NHS Trust are seeking enthusiastic Locum Trauma & Orthopaedics SHO to join our pool of Staff Bank workers, there are many full time roles available but as they are ever-changing - the exact roles available will be provided once your Hiring & Recruitment is complete. We can give you an idea of the type of roles available...

  • Patient Pathway Assistant

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking and...

  • Patient Pathway Coordinator

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The role supports the Gastroenterology team to implement a new pathway for suitable patients to have a procedure, which is alternative to a traditional endoscopy. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways. Main duties of the...

  • Patient Pathway Coordinator

    4 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The role supports the Gastroenterology team to implement a new pathway for suitable patients to have a procedure, which is alternative to a traditional endoscopy. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways. Patient Pathway Coordinator -...

  • Patient Pathway Administrator

    2 months ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The post-holder will assist the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based within a speciality paediatric team, the post holder will support all administrative and clerical issues relating to patient's pathway of care, tracking and supporting them from referral to...

  • Patient Pathway Assistant

    4 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    **Band 3**: **Main area** - Gastroenterology - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Part time - 20 hours per week - **Job ref** - 343-NN-5835902-A&C-Z**Site** - St Helier - **Town** - Carshalton - **Salary** - £27,129 - £28,649 Pro-rata pa inc HCAS (Outer) - **Salary period** - Yearly - **Closing** - 07/12/2023 23:59"**At Epsom and...

  • Patient Pathway Assistant

    3 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking...

  • Patient Pathway Coordinator

    3 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a patient pathway coordinator within the Respiratory Department at Epsom & St. Helier University Hospitals NHS Trust - Cross site. This is a challenging role responsible for supporting the achievement of the 18-week referral to the treatment target. The role will involve supporting all administrative and clerical...

  • Patient Pathway Coordinator

    3 months ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The role supports the Gastroenterology team to implement a new pathway for suitable patients to have a procedure, which is alternative to a traditional endoscopy. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways.

  • Patient Pathway Coordinator

    4 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The role supports the Gastroenterology team to implement a new pathway for suitable patients to have a procedure, which is alternative to a traditional endoscopy. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways. Main duties of...

  • Bank Sho Trauma

    3 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    TheStaffBank for Epsom and St Helier NHS Trust are seeking enthusiastic Locum Trauma & Orthopaedics SHOto join our pool of Staff Bank workers, there are manyfull time roles available but as they are ever-changing - the exact roles available will be provided once your Hiring & Recruitment is complete. We can give you an idea of the type of roles available at...

  • Endoscopy Patient Pathway Coordinator

    2 months ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The post holder supports the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from...

  • Patient Pathway Administrator Scheduling

    2 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The post-holder will assist the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based within a speciality paediatric team, the post holder will support all administrative and clerical issues relating to patient’s pathway of care, tracking and supporting them from referral to...

  • Trauma & Orthopaedics Patient Pathway Coordinator

    4 weeks ago

    Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    1 x part-time position available. Preferably 4 days per week (6 hours per day). Days and hours to be discussed at interview stage. Please see the attached supporting job description and person specification document which contains more information about the role and requirements.