Customer Service Representative

2 days ago


Burgess Hill, United Kingdom Clearline Recruitmentment Ltd Full time

**Job Title**: Customer Service Representative

**Location**:Burgess Hill, West Sussex

**Salary**:£19,000 - £23,000 per annum, depending upon experience

**Full Time**:Monday - Friday, 9am - 6pm

Our client, based in Burgess Hill, is a private provider of Medical Services, who are looking to hire a Customer Service Representative to join their team.

**Responsibilities**
- Problem solving and problem identification
- Complaint resolution
- Liaison with multiple departments to ensure a complete understanding of the current situation, processes and required actions to ensure a timely and appropriate outcome for both client and business
- Trouble shooting for processes to ensure near misses are identified and appropriate action to amend is taken in a timely manner.
- Preparation and checking of invoices and other financial paperwork
- Chasing payment from customers using defined process, adhering to process.
- Updating customers with service status as necessary throughout the post-sales process
- Liaison with accounts, sales, and laboratory to ensure smooth, timely and accurate provision of information to clients
- Provision of testing results to clients
- Report generation
- Sales administration as necessary
- Support for Finance function as necessary
- Other administrative duties as may be required for the smooth running of the company

**Requirements**:

- Customer service focussed
- Fantastic phone manner
- High attention to detail
- Personable
- Numerate and literate
- Logical and thoughtful person
- Process oriented
- Competent in use of Excel and Word
- Experienced in use of databases
- Respond to requests in a timely manner
- Completes all tasks assigned in a timely manner
- Able to work to consistently high standards to the standards prescribed by in-house operating procedures

For more information, please contact Jamie Woodward at Clearline Recruitment.



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