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Major Accounts Specialist
3 weeks ago
States considered:
Role Description
JOB DESCRIPTION:
This position will report to the Manager of Credit and Collections and will coordinate and support the execution of the Accounts Receivable Collection process for the Zoetis US customer portfolio. Hours are 8:30 AM - 5:00 PM.
RESPONSIBILITIES:
Support collections Associate Director on day-to-day activities and deliverables of the US Collections Portfolio, which includes Veterinarians, Distributors, and other entities buying Zoetis product or purchasing a Zoetis service.
Responsible for Collections of the United States customer delinquent accounts receivable including but not limited to:
- Make daily allotment of outbound calls to delinquent customers requesting payment in full of past due balances, and when necessary, arrange alternate plans for payment following Zoetis Credit Policy. Work to maintain good customer-Zoetis relationships while accomplishing the goal of collecting past due receivables.
- Follow up on disputes, deductions, late payments, issues which delay payment of invoice, etc.
- Liaise with Customer Service group to enhance customer experience by resolving timely open queries.
- Proactively identify issue and risk accounts and support timely resolution, including effectively escalating accounts to the Collections Associate Director who may require collection from an external agency.
- Coordinate and support the preparation of period and ad hoc reports.
- Liaise with the Customer Service, Sales, and other teams on customer issues relating to order holds due to delinquency concerns.
- Assists Collections Associate Director and other Billing Accounts Global Process Owners (GPO) to identify and implement process improvement initiatives and best practices.
- Leverage related systems and follow procedures to ensure a robust compliance environment with Sarbanes Oxley (SOX), internal controls, and accounting policies and procedures.
QUALIFICATIONS:
**Education**:
- High school diploma or equivalent required
- Undergraduate degree in Finance, Accounting, Business Management preferred
**Experience**:
- At least one year of experience in Accounts Receivable Collections
- Basic computer skills (e.g. Microsoft Word, Excel and Access) and hands on experience with ERP systems (Oracle, SAP, Polaris)
- Strong written and verbal communication skills
- SAP or other similar ERP-order-to-cash system experience preferred
- Experience working in animal health/pharmaceutical industry and/or business to business collection preferred
Full time
Regular
Colleague
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