Customer Services Admin
3 months ago
**About the Company**
Americold, is dedicated to delivering fresh and frozen food handling solutions through our international facility network using local market knowledge with a focus on customer care and sustainability. Driven by an entrepreneurial spirit and respect for its rich heritage. Our culture is characterised by integrity, teamwork, customer service, giving back, accountability. We are passionate about what we do, and we want to provide the highest quality of service to our customers and a great working environment to our staff. We value our employees’ contributions to the business and give them the space to grow personally and professionally with the company.
**What you'll be doing**
- Ensure that all incoming calls are professionally directed, recorded and passed on to the appropriate person
- Building job onto TMS
- Entering customs information and completing all required documentation as per legislation regarding to customs.
- Updating TMS with relevant information
- Booking in of loads at collection and delivery points
- Coordinate with the transport team regarding all deliveries
- Coordinate with the service department regarding breakdowns/repairs
- Respond to and action incoming CDRs accordingly
- Create CDRs relating to any collection/delivery issues and follow to completion, including written agreement of any additional costs
- Complete all EDIs ensuring the splits are in place and TMS updated
- Ensure customer reports and KPIs are completed daily
- Liaise with the claims department to reduce and record any potential claims
- Temperature checks and downloads as and when requested
- Work with planners to ensure daily store checks are completed and actioned
- Ensure Outloads Handover is kept up to date on weekend late shift
- Escalate any issues to the Customer Services Manager or UK Planning Shift Manager immediately to allow them to be dealt with in a timely manner
- Ensure you work as a team member such that you have effective and close working relationships with other teams, departments and sites across the AGRO Merchants Group
- Demonstrate a team focused approach to work by working closely with your colleagues and providing support where required
- Comply with the Company Health & Safety policy ensuring own safety and that of others
**Hours of Work**
Monday to Friday, 9am - 6pm
Temporary contract of 6-9 months, maternity cover
**What you'll need**
- Experience of working in a fast-paced environment ideally in the Transport industry
- Educated to A level standard (or equivalent) with a min of GCSE Maths and English
- Demonstrate a team focused approach
- Persuasive speaking skills
- Empathy
- Adaptability
- Clear Communication Skills
- Self-control
- Patience
- Time Management
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £24,000.00-£25,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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