Customer Service Representative
2 weeks ago
**Job Summary**
**Responsibilities and Duties**
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Work closely with our technical team to improve customer experience and participate in product improvement.
- Maintenance of databases, and driving production and schedules using technical information from customer.
**Qualifications and Skills**
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with database systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High degree of computer literacy: Experience with MS Office, Asset management and Adobe software preferable.
**Benefits**
Pension
Health plan
Work remotely
- No
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
-
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