Customer Support Operator Bmw
4 months ago
**Switchboard Operator BMW**
**Where**: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
**When**: We're looking to get the right person in to the team ASAP
**Hours**:40hrs per week, working 5 shifts between Mon - Sun. Operational hour are Mon - Fri 0800-1800, Sat 0900-1700 and/or Sun 1000-1600.
**Salary**: £10.50 per hour
**What is in it for you?**
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
**About the role**:
- Managing high levels of incoming calls that require redirected to the relevant department
- Answer calls in a professional and efficient manner, demonstrating a high level of customer service
- Capture and log call details to track workload and productivity
- Ensure correct procedures are adhered to
- Work as part of a team to achieve operational expectations
- To undertake additional duties in line with management requests as required.
- Meet individually set KPIs
**About you**:
- Previous switchboard/call centre experience
- Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
**Essential**
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
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