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Customer Service Representative
2 months ago
About the Role
As a Customer Care Assistant at McDonald's, you will be the face of our brand, responsible for delivering exceptional customer experiences in our restaurants. Your primary focus will be on ensuring that every customer interaction is positive, friendly, and memorable.
Key Responsibilities
- Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with the restaurant team to maintain a clean, safe, and welcoming environment for customers.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service.
- Stay up-to-date on menu offerings, promotions, and company initiatives to effectively communicate with customers.
- Participate in ongoing training and development to enhance customer service skills and knowledge of McDonald's products and services.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Flexibility to work a variety of shifts, including weekends and holidays.
- High school diploma or equivalent required; prior customer service experience preferred.
What We Offer
- A competitive hourly rate and opportunities for advancement within the company.
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings.
- Training and development opportunities to enhance your skills and knowledge.
- A fun and dynamic work environment with a team-oriented culture.
