Accommodation & Welfare Officer

1 week ago

Cardiff, United Kingdom CELT Language School Full time

**ACCOMMODATION & WELFARE OFFICER**

**About CELT**

CELT - Centre for English Language Teaching in Cardiff is a family-run English language school running year-round courses for adult students in addition to courses for teenagers during the summer and for closed groups at other times of the year.

We are looking for an ‘Accommodation & Welfare Officer’ to start as soon as possible. The role involves contact with our international students, local host families, and our agent partners. The position will suit someone with good interpersonal skills, diplomacy, and excellent administrative skills. Full training and support will be provided.

**Main duties will include**:

- Recruiting new homestay providers when needed, and visiting their homes to ensure that they can provide suitable accommodation.
- Maintaining regular contact with existing homestay providers, making sure they are aware of any changes in UK legislation or British Council accreditation regulations that affect them and ensuring that all hosts are fully compliant with current statutory regulations (e.g. annual gas safe certificates, fire risk assessments, DBS checks, etc.).
- Booking alternative accommodation (e.g., CELT Student Residence, hotels, B&Bs) for students and group leaders not staying with homestay providers.
- Monitoring check-ins and check-outs in our residence and sending out relevant information to students arriving and leaving.
- Monitoring availability in our residence and with our homestay providers, keeping the directors informed of occupancy levels.
- Monitoring quality control and responding rapidly to any issues regarding both homestay and self-catering accommodation.
- Meeting groups on arrival and introducing students and their group leaders to their homestay providers.
- Regularly meeting students and group leaders to ensure that there are no problems or complaints either relating to their accommodation or their welfare.
- Handling homestay problems out of hours if there is an emergency.
- Arranging a move from one homestay to another if a student or homestay provider is unhappy liaising with all parties concerned.
- As a Designated Safeguarding Officer, liaising with the other members of the Safeguarding Team and dealing with any day-to-day safeguarding matters at the school as described in our “Safeguarding Policy”, Prevent Policy, and other associated documents.
- Possibly providing admin cover when needed.

The nature of the language school is such that at certain times it will be very busy and work priorities may change. The role of accommodation and welfare officer is not a normal 9 to 5 job as it is sometimes difficult to visit homestay providers during office hours. Furthermore, student groups often arrive at the weekend and emergency situations can arise at any time.

**Profile for the role**

We are seeking a person who has the following qualities:

- Excellent customer service skills. The role requires kindness, diplomacy and understanding when dealing with international students and partners
- Excellent admin and IT skills including knowledge of Microsoft Word and Excel
- Ability to work in a team and under pressure
- Positive, hard-working attitude and a calm approach to problem solving
- Excellent communication skills both written and oral
- Full driving licence and access to a car

CELT takes its responsibilities for safeguarding under-18s very seriously and all safer recruitment procedures will be followed.

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cardiff, CF24 4AD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a full driving licence and access to a car?

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