Weekend Apartment/hotel Receptionist

3 weeks ago


Liverpool, United Kingdom Town Hotels Full time

Daily Responsibilities (including but not limited to) working on Reception at our Duke Street Boutique Hotel and York Street Studios:

- Online Travel Agent booking processing.
- In and outbound calls and converting calls into sales.
- Ensure all payments via cash, credit/debit card and Virtual Card are accurately recorded and processed.
- Manage the apartment reservations database, including the creating of bookings, checking in guests, checking our guests and all guest correspondence.
- Enforce rules and policies set by company.
- Daily reporting.
- General office admin.
- Assist with Housekeeping & Maintenance teams.
- Liaise with the Housekeeping & Maintenance teams for daily reporting and guest feedback.
- Daily site visits to apartments to complete check outs.
- Service excellence to ensure total guest satisfaction.
- Complaint and Feedback handling whilst guests are in-house and after they have checked out.
- Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
- Confidence with the facilities of the apartments.
- Ensure that company standards for cleanliness are maintained within the department.
- Responsibility for the security of the guests and company property.
- To have a complete understanding of procedure in the event of a fire.

Previous experience as a hotel receptionist is preferred but not essential.

Shifts patterns are 8am - 4pm, 10am - 7pm or 2pm - 10pm.

More hours availability during staff holidays and busy periods.

Work remotely
- No

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £9.90 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekends only

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- The job is for weekends only, is working weekends only a problem?

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: One location


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