Hotel Guest Service Agent

4 weeks ago


Liverpool, United Kingdom Hotel 105 by Voya Ltd Full time

We are currently looking to recruit an enthusiastic and driven Hotel Guest Service Assistant to join our team at Hotel 105 by Voya. Ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel.

The hotel which is nestled above the hustle and bustle of Liverpool’s iconic Bold Street has 18 bedrooms and Suites and has undergone a complete refurbishment throughout.

We are looking for someone passionate and excited about great customer service and with superb organisation skills. You should have some previous experience, in a similar environment and be happy dealing with our guests.

Confident, great with guests and organised.

Calm, efficient and able to work under pressure;
Able to work as part of a team and on own initiative;
Able to demonstrate excellent personal presentation and communication skills;
Passionate about delivering exceptional levels of guest service;
Flexible, motivated and committed;
Polite and courteous;
Able to adapt to different and changing situations;
Innovative and creative thinking;
Able to demonstrate good IT skills;
**Responsibilities will include: -**

Check in and out guests, answer phones, make reservations and attend any customer service requests.

Handle all telephone calls, including external and internal for in-house guests, enquiries and other departments;
Record and report maintenance and security issues, raised by guests or employees and follow up where appropriate;
Record and process lost property and follow up where appropriate.

Be responsible for doing day and nightly walks of the building to ensure guest safety and security.

Respond to all guest requests, complaints and security issues.

Work closely with other staff to coordinate and assist guests.

Carry out full security checks throughout the day and night, ensuring the security of the premises and the safety of our guests.

Carry out assigned administrative tasks night audit, cash handling and reconciliation, computer back up.

Fire walks, audits, and, in case of an emergency

To assists guest with requests as required with directing guests to their rooms, car park procedures and guest amenities.

To clean rooms and public areas when required by management.

Assist with guest queries, places of interest, local travel facilities, theatres etc.

To be aware of, and comply with, Hotel image standards.

To attend and contribute to Front Office departmental meetings.

Conduct general administrative duties using Microsoft office, internet explorer, hotel PMS system

Balance cash and card charges at the end of each shift

This is a contract for 16 hours per week over 5 days a week and working a mix of Early, Late and Night shifts with weekend working a key part of the job. Additional hours also available.

**Salary**: £10.50 per hour

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £10.50 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Liverpool, L1 4HY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 12/04/2023
Reference ID: Hotel Guest Service Agent



  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Guest Service Assistant (GSA) **at the **New Opening HOLIDAY INN EXPRESS LIVERPOOL CENTRAL, in Rope Walks Liverpool. Opening in February 2024.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a...

  • Guest Experience Host

    4 weeks ago


    Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Guest Experience Host** at our **New Opening Hotel - The Halyard, Rope Walks Liverpool.** Reporting to the Guest Experience Manager you will be responsible for assistsing in managing the smooth operation of the Hotel Guest Expereince Team. Ensuring that all brand standards are adhered...

  • Reservations Agent

    4 weeks ago


    Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **We have a fantastic new vacancy for a Reservations Agent at The Halyard in Rope Walks Liverpool.** **About The Halyard at Ropewalks Liverpool, Vignette Collection** A 133 bedroom hotel due to open in October 2023. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the perfect place for IHG’s...


  • Liverpool, United Kingdom PHILHARMONIC HOTEL LTD Full time

    Philharmonic Hotel is a boutique establishment committed to delivering unparalleled experiences in hospitality. The hotel is 17-room hotel with restaurant. Situated in the heart of Liverpool, our hotel blends luxury, comfort, and personalized service to create memorable stays for our guests. As the Hotel Manager at Philharmonic Hotel, you will play a pivotal...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **Lighthouse Hotel Management** are recruiting for the exciting role of **Part time Guest Service Assistant (GSA) **at the **New Opening HOLIDAY INN EXPRESS, Rope Walks Liverpool.** The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive...


  • Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **We have a fantastic new vacancy for a Part Time Reservations Agent at The Halyard in Rope Walks Liverpool.** **About The Halyard at Ropewalks Liverpool, Vignette Collection** A 133 bedroom hotel due to open February 2024. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the perfect place for...

  • Hotel Sales

    4 weeks ago


    Liverpool, United Kingdom U-Stay Apartments Full time

    The exciting position of Hotel & Sales Receptionist has arisen at UStay Aparthotels. UStay Aparthotels operates four self-service apartment blocks, boasting 40+ apartments and a Party Pad hotel in Liverpool City Centre. The role is based in our office on Stanley Street, Liverpool City Centre & hotel reception on Hanover Street. Working days include...

  • Hotel Receptionist

    4 weeks ago


    Liverpool, United Kingdom U-Stay Apartments Full time

    The exciting position of Hotel & Sales Receptionist has arisen at UStay Aparthotels. UStay Aparthotels operates four self-service apartment blocks, boasting 40+ apartments and a Party Pad hotel in Liverpool City Centre. The role is based in our office on Stanley Street, Liverpool City Centre & hotel reception on Hanover Street. **UStay operates a...

  • Hotel Receptionist

    1 month ago


    Liverpool, United Kingdom The Shankly Hotel Full time

    **Hotel Receptionist** **THE JOB ROLE CONSISTS OF** - To ensure that a friendly and efficient service is given by the reception team always. - Liaise and co-operate well with other operational departments, notably housekeeping, concierge and accounts on all front office matters which affect them. - Work towards targets and maximise up sells by promoting in...

  • Reception Superior

    4 weeks ago


    Liverpool, United Kingdom Lighthouse Hotel Management Full time

    **We have a fantastic new vacancy for a Reception Supervisor in The New Opening The Halyard in Rope Walks Liverpool City Centre.** **About The Halyard at Ropewalks Liverpool, Vignette Collection** A 133 bedroom hotel due to open in October 2023. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the...


  • Liverpool, United Kingdom B-Skill LTD Full time

    Join an ever - growing industry with excellent career prospects! B-Skill are currently working alongside the Hard Days Night Hotel. A 'Fab Four' star Liverpool hotel. Hard Days Night Hotel is the world’s only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located at the heart of Liverpool's 'Beatles...


  • Liverpool, United Kingdom The Shankly Hotel Full time

    **Hotel Receptionist** **THE JOB ROLE CONSISTS OF** - To ensure that a friendly and efficient service is given by the reception team always. - Liaise and co-operate well with other operational departments, notably housekeeping, concierge and accounts on all front office matters which affect them. - Work towards targets and maximise up sells by promoting in...

  • Hotel Receptionist

    1 month ago


    Liverpool, United Kingdom Brownlows Inn Hotel Full time

    Brownlow's Inn Receptionist’s play a vital role in delivering a great guest experience to all of our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high...

  • Hotel Receptionist

    1 month ago


    Liverpool, United Kingdom City Life Projects Ltd, The Park Hotel Full time

    Job description The Park Hotel Liverpool (L30) are looking to recruit an experienced Hotel Receptionist. The position is to work in a small reception team ensuring that all enquiries are dealt with in a prompt and professional manner. The Park Hotel is a well-established wedding venue boasting 3 small meeting rooms and 2 large function rooms to hold...

  • Hotel Receptionist

    1 month ago


    Liverpool, United Kingdom City Life Projects Ltd, The Sir Thomas Hotel Full time

    Job description The Sir Thomas Hotel is looking for a Hotel Receptionist. The position is to work in a small reception team ensuring that all enquiries are dealt with in a prompt and professional manner. **Main duties and responsibilities**: As a Receptionist you will have excellent organisational skills, be reliable, flexible, and punctual. You will be...

  • Hotel Maintenance

    1 month ago


    Liverpool, United Kingdom Phoenix Hotel Liverpool Full time

    Maintenance Assistance Part time - Across both sites: Phoenix Hotel & Phoenix Pods Liverpool As a part of your role you will be required to ensure both properties meet all the health and safety requirements and regulations. Regular and general upkeep of the properties ensuring all standards are kept high and rooms are ready for check in. You will be...

  • Hotel Receptionist

    1 month ago


    Liverpool, United Kingdom Liverpool Gateway B&B Full time

    We are a small Bed & Breakfast hotel looking for a new member of the receptionist team. Duties will include: - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Ensuring areas are clean and presentable - Answering phones from prospective customers and guests, taking messages and...

  • Cocktail Bar Tender

    1 month ago


    Liverpool, United Kingdom Maldron Hotel Full time

    **Cocktail Bar Tender - Maldron Hotel Liverpool City** **We have a fantastic new vacancy for a Cocktail Bar Tender in the excellent Maldron Hotel Liverpool City** **With a prime location near the Liverpool waterfront, this 268 bedroomed hotel is the first in the city for Dalata Hotel Group, the fastest growing hotel chain in the UK. And with a variety of...

  • Breakfast Assistant

    1 month ago


    Liverpool, United Kingdom Maldron Hotel Full time

    **Breakfast Assistant - Maldron Hotel Liverpool City** **We have a fantastic new vacancy for a Breakfast Assistant in the excellent Maldron Hotel Liverpool City** **With a prime location near the Liverpool waterfront, this 268 bedroomed hotel is the first in the city for Dalata Hotel Group, the fastest growing hotel chain in the UK. And with a variety of...

  • Hotel Receptionist

    13 hours ago


    Liverpool, United Kingdom Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About INNSiDE Liverpool** British style,...