Hotel Sales

2 weeks ago

Liverpool, United Kingdom U-Stay Apartments Full time

The exciting position of Hotel & Sales Receptionist has arisen at UStay Aparthotels.

UStay Aparthotels operates four self-service apartment blocks, boasting 40+ apartments and a Party Pad hotel in Liverpool City Centre.

The role is based in our office on Stanley Street, Liverpool City Centre & hotel reception on Hanover Street.

Working days include weekends.

**UStay operates a self-service check in for the apartment blocks and a reception check in for the Party Pad Hotel.**

**Daily Responsibilities (including but not limited to)**:

- Online Travel Agent booking processing.
- Upselling & booking packages.
- In and outbound calls.
- Ensure all payments via BACs, credit/debit card and Virtual Card are accurately recorded and processed.
- Manage the apartment reservations database, including the creation of bookings, checking in guests, checking our guests and all guest correspondence.
- Daily reporting & general office admin.
- Check in / Out via self service.
- Liaise with the Housekeeping & Maintenance teams for daily reporting and guest feedback and inspecting apartments upon guest check out.
- Daily site visits to apartments to complete check outs.
- Service excellence to ensure total guest satisfaction.
- Complaint and Feedback handling whilst guests are in-house and after they have checked out.
- Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
- Confidence with the facilities of the apartments.
- Ensure that company standards for cleanliness are maintained within the department.
- Responsibility for the security of the guests and company property.
- To have a complete understanding of procedure in the event of a fire.

**Salary**: £22,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Hotel Reservations: 1 year (preferred)
- Direct Sales: 1 year (required)
- Reception: 1 year (preferred)

Work Location: In person

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