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Reception Superior

5 months ago

Liverpool, United Kingdom Lighthouse Hotel Management Full time

**We have a fantastic new vacancy for a Reception Supervisor in The New Opening The Halyard in Rope Walks Liverpool City Centre.**

**About The Halyard at Ropewalks Liverpool, Vignette Collection**

A 133 bedroom hotel due to open in October 2023. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the perfect place for IHG’s Luxury Lifestyle brand. The hotel will feature a smart restaurant and bar, and we’ve located the gym, the meeting room and the suites on the top floor to take advantage of the amazing views of this vibrant city from their balconies.

As the Hotel Reception Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.

**Responsibilities**:

- Front Desk Excellence: You'll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Guest Engagement: As the face of our hotel, you'll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
- Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

**Requirements**:

- Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

**Whats in it for you / Perks and Benefits**:

- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.