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Spa Receptionist

3 months ago

Liverpool, United Kingdom RBH Hospitality Management Full time

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do.  Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued.  We will empower you to bring ideas to elevate our services, creating personalised experiences for guests.  Help them to feel special, and we will do the same for you.

 

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.  Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.  We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story.  The iconic clock tower and bells giving the tempo to a timeless melody.  Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

 

A DAY IN THE LIFE OF A SPA RECEPTIONIST AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too in their initial connection with our building and our Heartists®.  Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure.  We have passion for interacting with people upon check in and beyond, learning what makes them tick and providing surprise and delight Municipal memorable moments.  This role has flexible hours and days available.

Reporting to the Spa Manager, you can expect your working day to include the following. 

  • To welcome our guests, providing care, warmth and efficiency in every guest connection. Stop the clock and allow guests to begin their timeless Spa memory.  Put them at ease with your exceptional presentation skills, professionalism and efficiency. 
  • You will be expected to maintain superior levels of hygiene, cleanliness, tidiness and complete Health and Safety checks throughout the spa.
  • Anticipating guest needs by being fully aware of arrivals, departures and monitoring traces.  Experience of Spa or Hotel Reservations systems is highly desirable.
  • Demonstrating excellent presentation skills and attention to detail shown in all client interactions from telephone calls to payments.
  • Display a positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery brand during tours and always delivering 5 Star Service.
  • To take pride and ownership in the opening and closing procedures of our Spa and Leisure complex
  • To exude a passion for providing excellence in service and excelling as a team in upselling promotions, vouchers, retail and treatments.

 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

  • Previous experience working within customer service, reception, spa/leisure facility is preferred.
  • Previous experience working in a pool plant room is preferred.

Other duties include;

To work positively and collaboratively with all departments and our Heartists® keeping the guest experience as our central focus.

 

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®.  It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.  The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme.  To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.  What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now.  Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH