Hotel Receptionist
2 weeks ago
Job description
The Sir Thomas Hotel is looking for a Hotel Receptionist.
The position is to work in a small reception team ensuring that all enquiries are dealt with in a prompt and professional manner.
**Main duties and responsibilities**:
As a Receptionist you will have excellent organisational skills, be reliable, flexible, and punctual.
You will be able to communicate effectively with staff and guests and will be driven to exceed all guest expectations.
Be well presented and customer focused, a good command of the English language and good telephone manner is required.
Be someone who thrives under pressure while remaining calm and delivering excellent customer service. The role may involve dealing with any customer issues or complaints.
**Essential criteria**:
You will have recent reception experience within a good quality hotel**.**
You will be driven to providing good customer service and be well presented and polite.
Be able to take responsibility and instruction as well as working under your own initiative.
Have excellent communication, be hardworking and flexible, be able to maximise revenue, be a confident and self-motivated person able to work well within a team.
Good computer skills are also needed and experience of website management, checking in and out guests and making reservations including systems like Rezlynx is essential. However, training will be provided.
Be able to work on several projects simultaneously.
Have the ability to work under pressure and be a confident problem solver, liaising with heads of department to ensure that the customer has everything that they need.
The company is committed to Equal Opportunities in employment in which individuals are selected and treated on basis of the irrelevant merits and abilities and are given Equal Opportunities within the Company.
**Job Type**: Permanent
**Salary**: From £10.42 per hour
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Reception: 1 year (preferred)
Work Location: In person
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