Member Experience Associate

7 months ago

London, United Kingdom Peloton Full time

**ABOUT THE ROLE**

We are seeking passionate, customer service focused, positive and hard-working individuals with a love for health and fitness and an excitement for Peloton. We are looking for someone with excellent interpersonal skills whose main focus is creating an environment where everyone feels welcome.

**YOUR DAILY IMPACT**
- Provide the highest level of customer service to members, prospective members, and guests
- Professionally and enthusiastically greet members
- Assist members with questions regarding class types offered, instructors, class packages, promotions or upcoming events
- Check members in, review rules of ride, run or mat and provide studio tours for first timers
- Educate members on class types offered for across each Studio
- Assist members with account and online profile into partake in the leaderboard experience
- Effectively book, cancel and reschedule classes for members
- Respond to all customer feedback, class or instructor changes through our online system, Zendesk
- Respond to all feedback in person or via phone with a professional and friendly demeanor.
- Keep studio logs and trackers up to date (class counts, deliveries, lost and found, etc.)
- Assist with the training and coaching of new hires for the front desk staff team
- Assist the Studio Management in daily studio tasks and projects
- Work with other departments to ensure smooth flow between classes
- Provide a clean and organised work environment at the Front Desk
- Maintain product knowledge for the studio and keep updated about the brand

**YOU BRING TO PELOTON**
- Customer service experience
- Preferably interested in health, fitness, and/or sports
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have the ability to prioritise and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have outstanding customer service and problem-solving skills
- Must be able to work in a fast-paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift/carry a minimum of 30 lbs
- Must be able to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business

LI-SW3

**ABOUT PELOTON**:
At Peloton, we motivate the world to live better. "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
- Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._

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