Medical Receptionist

5 months ago

Birmingham, United Kingdom Create Fertility Full time

**About Us**:
CREATE Fertility is one of the leading IVF and fertility treatment providers with centres across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in innovation.

We are led by world-leading Professors, including Professor Geeta Nargund, our Medical Director and one of the nation’s leading fertility specialists. We are looking for a dynamic, experienced individual to join our team based in Birmingham.

**Summary of Role**:
Our Medical receptionist will undertake a variety of administrative duties to assist in the smooth running of the clinic. You'll work closely with all the clinic team to ensure all our patients receive a warm welcome to a clinic where the importance of our patients IVF options and fertility treatments are always the priority.

Working a shift pattern including weekends and evenings when necessary. A successful Medical receptionist must be able to deal with patients in a calm and professional manner.

**Key Responsibilities**:

- Front of house welcome and registering patients for their appointments
- Reviewing patients’ registration forms and identifying any missing forms
- Scanning Patient forms onto CREATE’S bespoke software
- Offering support and guidance on CREATE range of services
- Photocopying forms in preparation for new patients
- Creating information packs for patients e.g. new patient registration, open days, welcome etc.
- Filing forms in alphabetical file
- Accurately recording all information onto CREATE’s bespoke systems and to ensure all data is maintained
- Booking appointments and any follow up appointments for patients including any associated confirmation
- Ensuring all potential patients are followed up in line with company policy
- Handling new and existing inquiries by offering information, support and guidance on CREATE’s range of services
- Taking credit and debit card payments; completing reconciliation of invoices and payments
- Responding to messages that have been left overnight
- Maintaining absolute discretion and confidentiality. Delivering emotional support and empathy for our patients
- Acting in accordance with CREATE’s policies & procedures, the Data Protection Act and our HFEA regulations.
- Being a proud ambassador for CREATE Fertility.
- Working at Open Days, helping to promote CREATE and showing our best to potential patients
- Working a shift pattern including weekends
- To be able to work as part of a team and independently

**Person Requirements**:

- A friendly, caring personality
- Able to work as part of a team, but also to take initiative individually
- Strong organisational and time management skills
- Emotional intelligence and the ability to deal with difficult, high-pressured situations
- The ability to work under pressure and with people across the business in all roles
- A mature approach, able to deal with difficult situations with a smile and empathy
- Highly Pro-active
- Strong common sense and ability to think on your feet
- Excellent telephone manner and call handling skills
- Healthcare experience is desirable, but not essential. Luxury customer service experience is useful
- Emotional intelligence and the ability to deal with difficult, high-pressured situations

**Benefits include**:

- A strong and friendly team to work in
- Interest free season ticket loan
- Online discounts with Perkbox
- Competitive salary
- Private healthcare after probation period
- 25 days holiday, plus one day for your birthday This total rises with service to a maximum of 30
- Life insurance

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?
- What do you feel you can bring to this role?
- What is your current notice period?

Work authorisation:

- United Kingdom (required)

Work Location: In person

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