Customer Services Administrator

2 weeks ago

Brighton, United Kingdom MetLife Full time

**Customer Services Administrator - Employee Benefits New Business**

**Job Location: Hybrid working, 1 day in the Brighton office, 4 from home**

We are a company driven by a solid set of **principles** (see below) and purposes such as **diversity**, **equity**, and **inclusion**. Our working culture provides flexibility and naturally a ‘**hybrid’** working model as standard. We are part of the Women in Finance Charter, an initiative set up by the UK’s HM Treasury. We want to **benefit** from the many positives that come by having a more **diverse** working **culture** throughout all levels of seniority and lines of business. Our workforce enjoys **excellent** benefits, including private healthcare, a **brilliant** pension, and a host of other **benefits** to ensure you and yours are kept safe and protected.

**MetLife Success Principles**
- ** Build Tomorrow **- We change and innovate for sustained performance
- ** Win Together**:

- We collaborate and empower each other to succeed
- ** Own It** - We deliver for our customers

**Role Value Proposition**:
Working within the Employee Benefits team in the Operations function, the Customer Service Administrator is responsible for supporting the on-boarding of Group Life Assurance, Group Income Protection and Flexible Benefits customers.

The Customer Service Administrator role involves a variety of processing tasks, helping manage all aspects of customer queries, taking ownership and delivering service excellence at all times.

As the Customer Service Administrator there will be some requirement to call our customers, in support of ongoing queries.

**Key Responsibilities**:

- Support the "task processing", which is required to deliver both service levels and quality outputs
- Answering enquiries over the telephone, by E-Mail or letter
- Provide support to Sales Consultants, Brokers and Internal Colleagues as required
- Complete relevant system updates to maintain accurate data
- Convey complex information regarding non-standard
- Liaison with other internal departments on behalf of customers
- Completion of associated system activities to support overall team processes
- Deliver outstanding customer service at all times
- Regular updates to customers
- Support the retention of schemes by ensuring outstanding cash is secured quickly and efficiently

**Essential Business Experience**
- Established administration experience gained with some customer service experience (ideally from the financial services sector).

**Essential Technical Skills**:

- Good knowledge of Excel
- Exceptional attention to detail
- Strong team work ethics as well as being able to work individually
- Natural ability to convey complex information to a wide variety of people with various levels of understanding both in writing and verbally.

MetLife will assist in the funding of Professional Fees for employees were it is relevant and aligned to your position within the organisation. MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax.

**At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.**

To view our MetLife Job Applicants Privacy Notice please click Privacy policy (metlife.co.uk)

**#LI-WRAPJOB**

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MIM

MetLife is proud to be an equal opportunity employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

Requisition #: 130646

To view our MetLife Job Applicants Privacy Notice please click Privacy policy (metlife.co.uk)

Those with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.

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