Customer Service Administrator

2 weeks ago


Brighton, United Kingdom Student Castle Full time

**Job Title : Customer Service Administrator (Part Time)**

20 hours / week

Monday to Friday

**Hours/Shifts**:Between08.00 - 20:00 on rota basis / Could vary at times depending on cover and summer period

**Direct Report**: Assistant Scheme Manager

**Main duties will include**:

- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including;
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams

**Other Duties**
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of residents flats
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Publishing and distributing signage for notice boards around scheme
- Work with the marketing team to actively promote and explore new marketing avenues

**You should have**

Ø Strong customer service skills

Ø Excellent communicator

Ø Strong organisational skills

Ø Experience with MS word/computer skills

Ø Proactive approach

**Job Type**: Part-time

**Salary**: £11.12 per hour

Expected hours: No more than 20 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Brighton (required)

Work Location: In person

Reference ID: Customer Service Administrator Part Time



  • Brighton, United Kingdom Page Personnel Full time

    Hybrid working - Excellent benefits **About Our Client**: Our client based in Brighton are looking for a new Customer Service Administrator to join their customer service team. Insurance **The Key Responsibilities for a Customer Service Administrator** - Admin tasks - Comply with the requirements - Ensure compliance with Company Policies, Values and...


  • Brighton, United Kingdom Page Personnel Full time

    Hybrid working - Excellent benefits **About Our Client**: Our established client based in the heart of Brighton, are looking for a new Customer Service Administrator to join their customer service team. **The Key Responsibilities for a Customer Service Administrator** - Admin tasks - Comply with the requirements - Ensure compliance with Company Policies,...


  • Brighton, United Kingdom Page Personnel Finance Full time

    Managing admin tasks and working well under pressure, in a team and solely. **Client Details** Our client based in Brighton are looking for a new Customer Service Administrator to join their customer service team. **Description** **The Key Responsibilities for a Customer Service Administrator** - Admin tasks - Comply with the requirements - Ensure...


  • Brighton, United Kingdom Page Personnel - UK Full time

    Hybrid working - Excellent benefits **About Our Client**: Our client based in Brighton are looking for a new Customer Service Administrator to join their customer service team. Insurance **The Key Responsibilities for a Customer Service Administrator** - Admin tasks - Comply with the requirements - Ensure compliance with Company Policies, Values and...


  • Brighton, United Kingdom Page Personnel Full time

    Immediately Available - Strong Communication Skills **About Our Client**: Our client is a well-established entity in the property and housing industry based in central Brighton. They pride themselves on delivering top-tier surveying services and are known for their commitment to quality and excellence. As a Customer Service Administrator your...


  • Brighton, United Kingdom Page Personnel - UK Full time

    Immediately available - Excellent customer service with great telephone manner **About Our Client**: The client is based in Brighton and in the Retail sector. As a Customer Service Administrator your responsibilities will include: - Answering inbound calls and making outbound calls - Monitoring an inbox - Any other duties required **The Successful...


  • Brighton, United Kingdom Tate Full time

    Customer Service Administrator Lewes Office Onsite role - Managing database - Updating patient records - Calendar management Tate is acting as an Employment Business in relation to this vacancy.


  • Brighton, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Administrator (9 month contract) - **Salary**: £21,721 - **Location**: Brighton - **Hours**:Monday to Friday 37.5 hours a week plus some Saturday mornings with time back in lieu - 25 days holiday, great progression, full training and hybrid working plus more We have a number of Customer Service Administration roles to support...


  • Brighton, United Kingdom SECURITEL SERVICE LIMITED Full time

    We are looking for an accounts administrator with a strong focus on bookkeeping who is preferably experienced working with a service based company to support our small-office team based in Woodingdean. We are well established within the security and life-safetysystems industry with over 30 years of experience supporting our clients across the south-east of...


  • Brighton, United Kingdom Group 1 Automotive UK Full time

    **Group**_1 _**Automotive** Service Administrator Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our BMW/MINI Dealership in Brighton is looking to recruit a new Service Administrator. About...


  • Brighton, United Kingdom Page Personnel Full time

    Hybrid - Good company benefits **About Our Client**: Our client is a leading insurance company in the UK. They have a large team of professionals who are committed to providing exceptional service to their clients. The company operates in Brighton and offers a range of insurance solutions to meet the diverse needs of their customers. The Key...

  • Customer Service Assistant

    Found in: Talent UK C2 - 1 week ago


    Brighton, United Kingdom Pertemps TM Full time

    I am looking for a bright, sunny Customer Service individual to work for student accommodation provider in Brighton.  Do you have a good customer service skills with a great "can do" attitude.   Are you an immediately available, friendly and conscientious individual looking to work for a busy student accommodation providers?Pay rate £11.00 per...


  • Brighton, United Kingdom Abodus Student Living Full time

    **Role Overview** An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Brighton. As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc. and provide administrative support as required....


  • Brighton, United Kingdom Resourcing Group Full time

    Title: Helpdesk/Customer Service Advisor Location: Brighton Start Date: ASAP Pay Rate: £12.81ph PAYE Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right person. Monday to Friday...


  • Brighton, East Sussex, United Kingdom Page Personnel Sales Full time

    Our client is a leading insurance company in the UK. They have a large team of professionals who are committed to providing exceptional service to their clients. The company operates in Brighton and offers a range of insurance solutions to meet the diverse needs of their customers. The Key responsibilities for a Customer Support administrator Provide...

  • Case Administrator

    1 day ago


    Brighton, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 298317**Salary**: - £20,126 - £23,182- pro-rata**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location -...


  • Brighton, United Kingdom Clearwater People Solutions Ltd Full time

    This a fantastic time to join our evolving manufacturing client who are seeking a strategic Customer Services Manager to lead there EMEA customer service team in a new and exciting direction. This is a great opportunity to go on a journey as the company develops and demonstrate true leadership whilst organisatonal change occurs. **Responsibilities for the...


  • Brighton, United Kingdom RX Plus Facilities Full time

    **Job Title: Customer Services Advisor**: **Company Information: Mitie Group Ltd**: Mitie Group Ltd is a leading facilities management company based in Hastings Building, Brighton, East Sussex, South East England, BN1 9RJ, United Kingdom. We pride ourselves on delivering exceptional services to our clients across various sectors.**: Are you a customer...


  • Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...


  • Brighton, United Kingdom First Recruitment Services Limited Full time

    **Position**:Customer Service Executive - **Salary**: £20,178 - **Location**: Brighton Hybrid working with minimum 2 days a week in the office - **Hours**: Monday to Friday 9am - 5.30pm We are looking for a Customer Service Executive for this permanent and full time job where you will work with a professional and established company in their central...