Customer Service Administrator
2 weeks ago
**Job Title : Customer Service Administrator (Part Time)**
20 hours / week
Monday to Friday
**Hours/Shifts**:Between08.00 - 20:00 on rota basis / Could vary at times depending on cover and summer period
**Direct Report**: Assistant Scheme Manager
**Main duties will include**:
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including;
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams
**Other Duties**
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of residents flats
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Publishing and distributing signage for notice boards around scheme
- Work with the marketing team to actively promote and explore new marketing avenues
**You should have**
Ø Strong customer service skills
Ø Excellent communicator
Ø Strong organisational skills
Ø Experience with MS word/computer skills
Ø Proactive approach
**Job Type**: Part-time
**Salary**: £11.12 per hour
Expected hours: No more than 20 per week
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Brighton (required)
Work Location: In person
Reference ID: Customer Service Administrator Part Time
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