Trainee Customer Service Advisor

2 weeks ago


Brighton, United Kingdom Harwoods Group Full time

Harwoods Group is an automotive retailer representing prestigious car brands; Aston martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN. We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.

Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.

JJOB PURPOSE

**The role of the Trainee Service Advisor is to**:
Gain an understanding and knowledge of all aspects of the vehicle service department, throughout a period of introduction.

Department/Business/Location:
**Service department**

Reports to:
**Aftersales Manager**

KEY RESPONSIBILITIES

To handle customer enquiries and queries promptly and efficiently. Maintain high levels of customer satisfaction.

Qualify service and customer requirements to aid diagnosing of vehicle problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out.

Accurately maintain the service department loading system in line with workshop capacity.

Manage the handover and administration of loan vehicles.

Explain the work carried out on vehicle ensuring customers full authorisation and understanding.

Understand and adhere to manufacturer service requirements. Maintain relevant systems always ensuring accuracy.

Maintain safe working practices and abide by the working rules and standards of the business.

Skills & Requirements

**Essential**

Smart appearance.

Energy and enthusiasm.

Attention to detail.

Competency in numeracy, literacy and IT.

**Desirable**

Full UK driving licence.

Understanding of basic vehicle design, function and location of parts.

Hours: Monday - Friday 8am - 5pm

**Job Types**: Full-time, Apprenticeship

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

Work Location: In person



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