Customer Service Team Leader

4 months ago

Ipswich, United Kingdom Drax Group Full time

**Customer Service Team Leader - Collections**
**Ipswich/Hybrid**

**About the role**

As the collections Team Leader, you’ll be responsible for the day-to-day management and motivation of our collections management Advisors / administrators The team must deliver a high-quality service, consistently and fairly, to all of Drax’s business customers.

In this busy role, your people management skills will be at a premium as you manage schedules, set performance targets (ensuring achievement) and identify training needs. You’ll also need to keep your team fully informed about changes in this fast-moving business, which may affect your expectations of what’s needed.

Using your communications skills and commercial knowledge, you’ll help the team to negotiate with customers and settle differences while also building and managing business relationships with internal and external stakeholders and colleagues. These abilities will also help you to liaise effectively with the management team and share working methods with other leaders in a bid to enhance the overall performance of the business.

**About you**

As part of your role, you’ll be required to produce timely and accurate management information for the wider management team on all aspects of your team’s performance. You’ll also need to develop your understanding of the electricity industry and its associated third-party arrangements and regulatory environment.

To be successful, you’ll lead your team by example and think creatively, providing innovative solutions while monitoring individual performance and always looking to get the best from your team.

This is a full-time role, which requires someone with management experience to lead our collections management team.

**About Drax**

Drax Group is a UK-based renewable energy company engaged in renewable power generation, the production of sustainable biomass and the sale of renewable electricity to businesses, playing a vital role in helping change the way we generate, supply and use energy.

At Drax we’re at our best when we help each other achieve the things that are important to each of us. We are committed to our employees career goals, supporting self-development in the role and wider business.

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