Office Administrator
6 months ago
Obaby Ltd. is a long established, renowned brand in the UK nursery furniture and baby products industry. Independently owned and proud of our roots we are one of the leading brands in a highly competitive baby and nursery market. All of our products are designed in house in the UK and we are no stranger to picking up awards for our innovative, stylish and practical collections. We are committed to constant growth, new partnerships and have grand plans for the future. Obaby is part of some of the most important milestones in a parent and child’s life, constantly aiming to bring our customers the originality and reliability they deserve.
Position: Office Administrator
Location: Kirton in Lindsey (North Lincolnshire)
Job type: Full time, Permanent
Start date: ASAP
**Core Duties & Responsibilities;**
- Arrange carrier collections and deliveries as required
- Update customers with tracking information
- Keep customers up to date with delivery dates and stock availability
- Learn and retain product knowledge, policies and services.
- Perform basic relationship management with customers
- Perform web audits
- Assist the customer experience team when required with
- Answering tickets on Freshdesk within the SLA timescale of two working days
- Answer phone calls
- To keep up to date with any Technical Issues
- Defuse any complaints before they reach escalation.
- Basic admin duties
**Hours of Work**
The required hours of work are;
Monday - Thursday 08:00 - 16:30
Friday 08:30 - 14:00
**Required Skills & Experiences**
- Competent in the use of Microsoft Office
- Excellent communication skills, both written and verbal
- Customer focused
- Problem solving
- Work well under pressure while maintaining a positive attitude and providing excellent customer service
- Use in Orderwise or a similar order management system and customer service portals (preferred)
- Work independently and as part of a team
**Benefits**:
- Casual dress
- Free on-site parking
- Join a growing company
- Company pension
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kirton in Lindsey, DN21 4JR: reliably commute or plan to relocate before starting work (preferred)
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kirton In Lindsey: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative: 2 years (preferred)
Work Location: In person
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